Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All items are shipped with $500 insurance. Pickup, delivery dates and transit times are not guaranteed unless customers take up the VIP shipping options.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After speaking with hundreds of members of the Australian freight community, we found from shippers and carriers alike was that it was time consuming and difficult to manage freight, resulting in significant waste and inefficiency and even empty transport carriers - all of whi

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our values are based on a simple philosophy - we want everyone to win.  Whether it's a consumer benefiting from lower hidden costs of freight, a carrier who has full trucks, a shipper who has instant access to reputable carriers at reduced costs, or the economy as a whole through waste reduction, we

Question 4

What do you like most about your job?

Accepted Answer

Our mission is to deliver a simple, automated way for carriers to connect with shippers and manage your freight, all in one place - and by doing so, provide opportunities for waste reduction, cost efficiencies, revenue generation and sustainability to the industry.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I have special instructions, where do I put those? When entering your 'shipment details' form, we provide a space for providing your special instructions regarding pickup and delivery.  Why do I need to have photographs? There are two main reasons:

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you transport second hand items or personal effects? No. Please contact a removalist company to transport your second hand items or personal effects. Do you guarantee the pickup or delivery date? No. Pickup and delivery dates can vary for many reasons and are not guaranteed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputable network of carriers are carefully screened by a strict quality criteria. Once registered as members of our community, they are able to instantly advertise their capacity, which benefits you as options are readily available and prices are greatly reduced.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

National service, hundreds of carriers, instant online quotes and bookings. Customers then have access to a real time quoting and tracking system with significantly reduced prices. We have a dedicated team of technology, data analytics and service professionals are passionate about supporting the freight industry.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know how your items are packed, whether we're picking up from a house/apartment or commercial premises, the exact weight and dimensions of your freight including packaging.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be sure to package your freight carefully, use professional materials, book your freight from a business to business. Where possible, we recommend you consolidate your freight to take advantage of volume discounts.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

From time to time we are able to access backhaul prices, however these are provided via our website and available only at the time of booking.

Question 12

What makes your pricing competitive?

Accepted Answer

We have a numerous carriers advertising capacity on the system. Therefore, we are able to offer competitive prices to you immediately online.

Question 13

How do you normally charge for your service?

Accepted Answer

Whatever your daily shipping requirements, FreightExchange can help. Our system is flexible and adaptable to all your daily freight needs, with competitive prices and excellent service. All prices are provided up front via our online quoting form.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic freight including packages, parcels all the way through to full truck and container loads. Interstate, intrastate or in metro regions.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We're equipped with an extensive background in logistics and freight, coupled with expertise in technological innovation.  Our dedicated team of technology, data analytics and service professionals are passionate about supporting the freight industry.

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