Frequently Asked Questions
Why should a customer hire you over another service provider?
Owner of AAVA Laura Briskey, manages all task requests to ensure that you receive a personalised service that is tailored to you. We pride ourselves on taking a proactive approach to really get to know your business and how we can make the greatest impact to save you time and money.
Is there a particular aspect of your trade or industry that you specialise in?
Managing social media for small businesses is our specialty. Packages are tailored to clients individual needs based on their own goals. Not only do we manage the social media platforms, we are constantly offering advice on how to be more innovative and reach customers.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Business Owner and Virtual Assistant, Laura Briskey has over 14 years experience and knows how to take complex day-to-day administrative challenges and turn them into working, efficient business solutions.
How do you normally charge for your service?
Payment is via paypal through our website for our standard packages (charged at an hourly rate per month). Projects require a 50% deposit before commencement. The final 50% payment (and reimbursement of any agreed additional expenses) is required upon completion of the project within 30 days of receipt of invoice.
What makes your pricing competitive?
Admin Ants offer offer flexible rates and tailor packages to suit clients individual needs. We offer a premium service to our clients and our standard rates are lower than our competitors who offer a high end service.
Are there any special offers you would like to offer to Oneflare customers?
Admin Ants Virtual Assistants offer first time clients a 2 hour free trial for any of our Virtual Assistant services. Clients who sign up for 6 months, we get the first month free.
How can a customer save money before you start the work? Please give 3 tips
1.) Sign up to AAVA free 2 hour trial 2.) List of tasks to outsource in order to save time and money 3.) No tax or benefits to pay when hiring a Virtual Assistant.
What are the typical things that you need to know before you can provide a quote to a customer?
We like to understand a little about our clients business to ensure we can provide a high level service that suits both the client and us. We request a list of tasks the client is looking to outsource, then we suggest other areas where we could add value to save time and money.
Are you an insured business and do you guarantee your work?
Yes we offer a 24 hour turnaround on standard task requests. Priority requests and VIP members will receive same day turnaround. Whilst all care will be taken to ensure all projects are error free, it is the Client’s responsibility to proof read each item before a job is complete. Should an error occur the Consultant will make every effort to rectify the issue. The Consultant will not be held accountable.
What makes you the most reliable and trustworthy person for the job?
As the Owner of Admin Ants Virtual Assistants, I approach my client relationships as an extension of their internal team and I am invested in the success of their business. My success is built on my clients success, so you will always receive 100%. You will receive the highest quality of support just as you would from an assistant sitting right next to you in your office.
What questions do customers commonly ask and how would you answer them?
1.) How does using a Virtual Assistant work? A VA works remotely as many tasks can be done virtually, across time zones. We will learn your individual preferences for things as our business relationship evolves, just as a PA would. Consultations and work are done virtually via Skype, telephone, email, instant messaging, courier services and utilising the virtual office spaces that are now available, such as Dropbox, Google Docs, etc. Virtual assistants often never get the opportunity to meet their clients in person.
2.) What are the benefits of working with a VA? Time is paid for only as and when you need it. Saving you the additional associated expenses of a full time employee, such as PAYG, holiday pay, hiring a temp to cover holidays, personal leave, sick leave, superannuation, pensions/retirement benefits and training.
What questions should a customer ask to hire the right service professional?
1.) Determine if a virtual assistant will suit your business needs by asking how they can tailor their services to your business goals.
2.) Ask them which time zone they are working from?
3.) How much time will we need to get up and running?
What do you like most about your job?
Engaging people through social media is very rewarding. It's also a great way to learn and keep up to date with all thats going on in the world. I find it very satisfying to be part of it. Helping clients to get back time to spend with their families and work to grow their business is a very special part of this job.