Frequently Asked Questions
Why should a customer hire you over another service provider?
We are a company with 15 yrs experience, and have partnered with large multi-corporations on large scale projects around Melbourne. We provide our own tools and transportation, and are a fully licensed business.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We have experience in all kinds of paint application, including texture and spray painting. We are English proficient, and are skilled in the correct preparation of all surfaces for the correct application of paint, ensuring longevity and beauty of the final appearance.
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in texture painting for large scale projects, including factory workshops and warehouses. We also have a particular speciality in creating feature walls for domestic properties, and can also apply gold leafing to all kinds of moulding.
How do you normally charge for your service?
We charge per hour, with the rate depending on the scale and duration of the project. Each project is independently quoted, with some room for negotiation if necessary.
What makes your pricing competitive?
We are a small scale operation, with very little overhead. We provide a personal service, reliant on our quality of work as testimony to our business proficiency.
What are the typical things that you need to know before you can provide a quote to a customer?
We look at the amount of time and time it would take to properly prepare the room/s/workspace for painting. We also take into consideration the size of the room/s, and the type of paint that is required for the best finish and durability of the workspace.
What makes you the most reliable and trustworthy person for the job?
We are a small business with over 15 years experience. We are experienced in all types of paint and their specific application. We are a licensed business, and provide our own tools and transportation.
Are there any special offers you would like to offer to Oneflare customers?
We are able to provide a low cost service to all our customers. For all larger scale projects, we are happy to provide a discount to be negotiated at time of quotation.
How can a customer save money before you start the work? Please give 3 tips
1. Ensure all workspaces are clear of furniture and dust.
2. Ensure the property is easily accessible for tools and workmen.
3. Final decisions regarding paint choices and finishes are not changed throughout the job.
Are you an insured business and do you guarantee your work?
We are able to guarantee the durability of the chosen paint/finish.
What questions do customers commonly ask and how would you answer them?
We are commonly asked in regards to cost and duration. Unfortunately, no specific cost and timeframe can be guaranteed, as each project will differ vastly from one to another. However, we strive to accommodate any requests in terms of timeframe, and are happy to negotiate the final cost of the completed project.
What questions should a customer ask to hire the right service professional?
We recommend asking regarding the type of paint that is utilised throughout the job. We also recommend asking whether the workmanship is guaranteed, and to ask for the final cost quote.
What do you like most about your job?
We pride ourselves on our flexibility in our hours of operation. We are happy to provide a quality service, and would very much like to ensure the satisfaction of all parties involved.
Do you have a favourite customer story you would like to share?
We have many recurring customers, each with specific demands and requirements. We are a professional but small business, and are happy to provide personal and quality service to each and every potential customer.
How did you decide to get into your line of work?
We are a fifth generation family of painters, with paint running in our blood. We have experienced the painting profession and how it has evolved for over five decades, and are happy to continue the tradition of father teaching son.