Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we currently hold full insurance in both workers comp and public liability. We also provide a lifetime guarantee on all workmanship.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When i left school in 1990 i worked as an apprentice electrician , then an apprentice tiler and finally found my Forte when i tried out plumbing. Which i absolutely loved and haven't looked back since. I LOVE MY JOB

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We a few years ago i went out on a Sunday morning on an emergency. It was for a elderly customer, she was so happy with the service , she called up Alan Jones and gave me a glowing reference live on radio. I have to say I'm still very proud of that day.

Question 4

What do you like most about your job?

Accepted Answer

Firstly i absolutely love my job. I really believe that this is the main ingredient to a successful business. I really enjoy seeing the enjoyment on a customers face once there problem is solved.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are we fully licensed Do we have the relevant insurances. Can we get to them within the hour . YES YES YES

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we do free call outs, and can we come in after hours as they don't finish work till after 5pm. And the answer is yes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Well all our plumbers are fully licensed and insured . They also come with a full police and working with children check

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are always on time and have plenty of references we can provide. We also provide free quotes .7 days a week

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Reason why customer is asking for service. Contact details for customer Best time for us to either call or email customer.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. For a burst pipe they can turn off the water meter in an after hours scenario to save a hefty call out.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount to seniors and pensioners. We also lifetime warranty in all workmanship and payment plans in some cases. Thank you

Question 12

What makes your pricing competitive?

Accepted Answer

Well we follow a flat rate pricing system, which basically means that the customer knows the cost of the job upfront. Which means there are no nasty surprises.

Question 13

How do you normally charge for your service?

Accepted Answer

We only charge a call out fee after hours . Any quotes facilitated between the hours of 7am and 4pm are free.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all facets of maintenance, from blocked drains , burst pipes , hot water and toilet repairs etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our plumbers a fully licensed and come with a police and working with children check. Also very honest and trustworthy.

Blockbusters Group

Business contact details

Business description

Browse plumber experts by suburb

Services

Qualifications

Add your review

Reviews (1)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps