Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes,the company is insured and all work comes with a 5, 10 Or Life Time warranty in writing after full payment

Question 2

How did you decide to get into your line of work?

Accepted Answer

The waterproofing Industry is one of the most important part of the home building or renovating Industry. It can go very wrong and its costly to repair. Insurance companies are very careful regarding waterproofing repairs or other issues which relate to waterproofing failures

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Most of our jobs are our favorite as we communicate with our clients from start to completion. The waterproofing Industry carries a heavy responsibility in doing to the job correctly. Products like tiles and shower screens can be very costly that's why we do the job once so there's no repairs.

Question 4

What do you like most about your job?

Accepted Answer

The most i like about my job is the result of the work carried out and our clients are happy with the service we have achieved

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always do their home work on the professional trades by getting in contact with Dept of Fair Trading. Its vital to ask for a report by them to ensure the right company to do the work.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will cost, is the most asked question My answer is; its not the cost which is important its the performance and quality installation with the right products used in the respective project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm a hands on director of the company I have always been hands on fr my clients so what ever questions they may have I'm on site to assist

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Dominic has been in the waterproofing industry since 1994. His qualifications are Cert III BCG31403 in waterproofing TAE10 Training and assessing in the work place. Currently working as a waterproofing consultant and is a MBA member No1870249.Dominic works hard to achieve the best outcome and best solutions

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Where about is the moisture showing from the shower recess 2. is the moisture showing out side the bathroom in the hall way 3. Are the tiles moved or are they cracked 4. The shower screen; is it in the right place, i.e is there gaps showing ect

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Step One: The customer will have a solution to their problem Step Two: All work is carried out by highly competent installers Step Three: Our 5-10 and Life Time warranties are in writing that our shower trays dont leek

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Since in the waterproofing industry from 1994 requires honesty part of that assurance of Price, Work and Quality Products with a 5,10, or Life Time* warranty in writing

Question 12

What makes your pricing competitive?

Accepted Answer

What makes our price the most competitive is that we use a method and technique especially the execution and the performance of the work and product where we use a scientific procedure which requires a high level of competency in installing this PVC product. We stand alone on product and service

Question 13

How do you normally charge for your service?

Accepted Answer

client to pay on receipt prior to inspection through EFT transactions, then that amount will be deducted form the final quote

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in bathrooms, mobility impaired bathrooms and balconies were we use a PVC flexible membrane, we have worked on the Gavan institute (St Vincent Hospital) and are a leading force in the degree of difficulty i.e different substrates timber to concrete to fiber cement sheeting and the like

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Entered Into the waterproofing Industry since 1994, I planted the seed in a range of (6) waterproofing books that are currently in the market place. The waterproofing Industry has changed since I started in 1994. Its more sophisticated and advanced in product quality, we're better informed client

AAA Australian Waterproofing Technologies & Solutions Pty Ltd

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