Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We hold public liability insurance of $20 Million all our staff are covered under the QBE Workers compensation insurance and we have full fleet insurance, All work is carried out the comply with the relevant codes of practice and Australian standards, As trees are living entities we can not guarantee there overall health but can guarantee that we work to best possible  practice.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was a conscious decision when I was 17 to train  as an arborist, Working out doors at height with interesting equipment, since then I have had a varied interesting carer in arboricuture that has taken me across the world.

Question 3

What do you like most about your job?

Accepted Answer

We have a great work environment and a great team that is a pleasure to work with, we all enjoy working in a new location ever day and meet new clients and solving  there tree problems, it is a varied and interesting job.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can we see valid copies of your Insurance? Can we see copies of you qualifications and training? Do you have safe work method statements and a work health and safety document?,

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you Insured? Yes, $20 Million Public Liabilty, QBE Workers compensation. Can we Keep the Mulch? Yes, if we can safely tip its all your. Do you take all the cut material away? Yes we process all the material on site and remove it.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 17 Years industry experience, ongoing external and internal training, highly qualified staff, having access to the latest information and equipment, and having well documented WH&S

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Agility Professional Tree service, provide you with a prompt service, We have full time staff and an extensive range of equipment to tackle any job easily.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a quote we need the usual contact details, name, Site address, contact number, e-mail, in addition rough scope of works that need to be carried out I.e Tree removal, Pruning etc.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

3 tips on how to save money. Firstly, have a clear idea on the scope of works to be carried out, this will save any confusion in the quote and provide an accurate quote. Secondly, prepare your property, move pot plants, have access clear etc, less time the crew is on site the less it will cost. Thirdly look at the different options with your tree, removal can be expensive and pruning is a cheaper way of managing you Trees

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do not have a special offer, what we do offer is our best price on every job looked out, we try and our overheads low to bring all our customers best price every time.

Question 11

What makes your pricing competitive?

Accepted Answer

We are able to offer competitive pricing  because we have very little overheads, we own 90% of all out machinery and plant, all our staff are full time employed, we don't use expensive contractors, And our experience,machinery and qualifications allow us to under take work with ease and efficiency.

Question 12

How do you normally charge for your service?

Accepted Answer

Once you have contacted us we will arrange a site visit and provide an obligation free quote, which will be a set price for scope of works discussed, When quote is accepted we will arrange a time that suits the client, on completion of work and customer satisfaction we will issue an invoice.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Here at Agility Professional Tree Service we specialise in all aspects of tree management from delicate residential pruning and hedging, large complicated tree removals and large commercial development work.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our Staff are fully qualified for the activities undertaken, We have qualified arborists level 3-5 and all industry related training is carried out by Local Government Training Institute, Thornton

Agility Professional Tree Service Pty Ltd

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