Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured by CGU and guarantee all our quality workman ship, with over 20 years experience we certainly didnt start off as proffesionals but over the years have built a quality reputation for high quality standards, attention to details and exceptional customer service

Question 2

How did you decide to get into your line of work?

Accepted Answer

A need for this type of service, many brick cleaners cause damage and over change customer, there are not many proffesional brick cleaners available and we beleived we could be the largest brick cleaning company in Victoria. which we successfully have acheived.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Paul Borg is a medium size builder in melbournes western suburbs , he had three units to be brick cleaned in Sunshine, he received three quotes, from the tree we came in $100 cheaper than the two other quotes, he was quite concerned about the finsih off the job given we were $100 cheaper. We were awarded the job completed all three unit in one Saturday, Started at 8am finished at 7pm.  Paul was extremely happy with the price, reliabilty and overall the perfect finish of the job.

Question 4

What do you like most about your job?

Accepted Answer

Working outdoors,providing a service that is required by all builders, brick layers and new home owners.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Be specific with the job at hand, seek a proffesional with experience. Do not base pressure cleaning services on price alone as in many cases your most valued assets can be damaged due to short cuts, poor workmanship and incorrect cleaning techniques.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How soon can you have it finished? How much will it cost? Do you have any cleaning positions available?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All employees are regulary police checked, Attend tafe courses to level up skills and knowledge, and ongoing job development to maintain high customer service including being puntual and reliable

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

-	We use combination of high and low pressure to achieve best results. -	We use hot water equipment to remove oil, grease, grime and dirt. -	We use bio-degradable cleaning solutions -	We use elbow grease to clean the most difficult areas. -	We allow time and patience to remove stains from most difficult areas.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Contact name: Size of property: Type of brick that has been layed: Number of bricks layed: Address of property: Time frame that you require leaning completed by

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure brick layer leaves the job in a reasonably neat condiditon Remove all rubbish and materials surrounding the brick cleaning job Provide accurate details when booking in jobs to ensure smooth operation.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have the best brick & block cleaning rates in melbourne, with exceptional customer service and a proffesional clean you like many others will be satisfied with our service and cost.  We are that confident we will beat any written quote by 15%

Question 12

What makes your pricing competitive?

Accepted Answer

We regulary review our prices against other brick cleaning proffesionals to ensure our rates remain competitive we ensure we are 10% cheaper than any other brick cleaner in melbounre. We can maintain these costs by buying all out products and equipment in bulk container orders We ensure we dont waste any products or materials that is unneccasy

Question 13

How do you normally charge for your service?

Accepted Answer

We assess each job individually to ensure our quotes remain competitive and accurate. Brick cleaning rates from $8 per meter Driveway cleaning from $10 per meter square  All other services as requested.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in cleaning brick & block buildings, houses units, extensions and driveways. -New construction brick/block cleaning -Domestic & commercial brick/block cleaning -Roof cleaning & resealing -Driveway pressure cleaning & resealing -Rust & stain removal from brick work -Fence & wall cleaning with eco-friendly product -Industrial pressure cleaning -Asphalt & road work construction pressure cleaning  -We clean Graffiti, smoke, fire damage & provide paint removal -High pressure cleaning for any surface or equipment

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years experiece Market leaders in brick and block cleaning Qualifed brick cleaners Worksafe construction induction completed Work at heights accredited  Fully insured and compliant to health and safety

APC Commercial Brick & Block Cleaning

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