Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely insured 100% and 100% GUARANTEED construction with all necessary certification and documentation. Back to back compatible materials used with written warranties.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started tiling at the age of 8 with my Father Toni Picker. I idolised his skill set, attention to detail, hard working ethic and character. From a young age I knew I wanted to have a trade in construction. I paid particular attention to relevant studies at school. 20 years and counting later....

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We love forming relationships with all our clients. To be asked over after the job is done to countless dinners, BBQ's and parties is really appreciated. To be able to be out of uniform and enjoy a beer with a client and receive Christmas cards every year makes the hard work all worthwhile.

Question 4

What do you like most about your job?

Accepted Answer

I wake up every working day with a new challenge ahead of me. At the end of every working day I have something I accomplished, and receive admiration from clients so happy to have chosen a reliable hard working team.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Question 1. Are you licensed and fully insured to undertake this job? Question 2. Do you GUARANTEE your work backed up by material warranties? Question 3. Can you provide documentation for certification of work? Question 4. Will a qualified Tradesman construct my job or a crew of apprentices?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we do cash jobs? By all means we will except cash however we are a legitimate business and have to by law pay taxes. We can counter offer a bottom dollar price to match a dodgy unlicensed  cash tiler so we get the job and you are not left with a inferior job doomed to fail with no guarantee.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Apex Tilers are friendly reliable hard workers with great character references. Please feel free to ask for a reference when considering us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Higher standards of construction by fully qualified highly skilled tradesman at a competitive rate. Basically you receive more bang for your buck.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically you the client should have a set date or a round about date of when you wanted to engage with us. You should also have an idea of what tile you want laid and what substrate you want to adhere to. Furthermore know how much you are willing to outlay for the job. All quotes are NON OBLIGATED

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please feel free before the we do the quote to explain that you are set on a budget. With extensive knowledge provided we can come up with a cost effective solution and provide direction to suppliers offering cheaper materials "example tiles" maintaining quality.

Question 11

What makes your pricing competitive?

Accepted Answer

What makes us competitive is the encouragement we give you to get more quotes and to direct any queries of the quote to us to match another price and or to explain what you are getting for said amount in comparison.

Question 12

How do you normally charge for your service?

Accepted Answer

For the better part a metreage rate is generally how most tiling contractors charge however an hourly rate is sometimes required depending on circumstances. This is applies with Apex Tilers.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Apex Tilers specialise in any work deemed to hard for the general tiler. Stone works are a specialty with over ten thousand metres squared and counting laid. High end clientele with high expectations.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Apex Tilers is operated by Denton Picker. Family Knowledge of 55 years passed down to him. Trained exclusively by two master tradesman.

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