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Frequently Asked Questions
Are you an insured business and do you guarantee your work?
Are Your Accounts Ledgerble are a fully insured business with a 100% guarantee on our work.
We take the time to get to know your business whilst working within your industry standards.
What makes you the most reliable and trustworthy person for the job?
Are Your Accounts Ledgerble is reliable and trustworthy because we will always treat your business with the respect, courtesy & ethical admiration that we would expect for our own business.
What questions do customers commonly ask and how would you answer them?
Customers mostly ask us:
"How much do you charge per hou?"
We do have standard charge rates per hour, but we attempt to understand your business & can adjust our rates to suit.
What questions should a customer ask to hire the right service professional?
A customer, looking to hire the right Service Professional, especially in the Bookkeeping Industry, should be asking for a business' accreditations, qualifications, insurance coverage & most of all, whether or not they are registered BAS Agents with the Australian Taxation Office.
What do you like most about your job?
The best part of being a Bookkeeper or Bookkeeping Service is that we work with an array of different businesses & in multiple industries. Plus we become an integral part of your business, allowing you to focus more on the core reason you started your business originally!
Do you have a favourite customer story you would like to share?
We have a client who has now been with us for 3 years but when he first visited us, he was looking for someone to deal with his paperwork from the previous 3 years.
The ATO were hounding him to lodge his Business Activity Statements and Tax Returns from this period.
We were given many a box of paperwork to sort, process & assemble into a final set of Financial Reports for each of the 3 years.
Whilst this was a cumbersome task, we thrive on a challenge.
The end result was well & truly appreciated by the client & he has continued to use our services since.
How did you decide to get into your line of work?
The Director of Are Your Accounts Ledgerble saw a great need for Bookkeepers with skill & knowledge, especially when GST was introduced.
So, whilst already working as a Bookkeeper for many years, Rochelle decided to further expand her knowledge & skill set to assist other businesses understand the GST impact as well!
Why should a customer hire you over another service provider?
A new client should look at many things when hiring a Bookkeeper for their business but trust is a big factor.
Are Your Accounts Ledgerble is a very trustworthy Bookkeeping Service provider & to date, we have never had a client undergo an audit from the ATO.
What experience, skills, qualifications or training do you have to make you the right person for the job?
20+ years of experience in multiple different industries & types of business
Advanced Diploma in Accounting
Certificate IV in Financial Services
Professional Partnerships with Reckon, MYOB, Cashflow Manager & Xero
Memberships with (BIA) Bookkeeping Institute of Australia, (ABN) Australian Bookkeepers Network & (BNI) Business Networking International
Is there a particular aspect of your trade or industry that you specialise in?
At Are Your Accounts Ledgerble, we can supply staff on contract but permanent basis or we can work with our clients on a more semi-regular basis.
We specialise in the small-medium business size.
How do you normally charge for your service?
At Are Your Accounts Ledgerble, we have some services that have fixed rates set upon them but generally we work by an hourly rate.
We invoice the client for work upon completion of the job.
What makes your pricing competitive?
At Are Your Accounts Ledgerble, we are not the cheapest Bookkeeping Service in the South-East suburbs of Melbourne but we will accept nothing less than quality.
Our contractors are always well presented & have a high level of skills & knowledge that they bring to each & every client we deal with.
Are there any special offers you would like to offer to Oneflare customers?
For all new clients who sign up with Are Your Accounts Ledgerble for their on-going Bookkeeping requirements, we offer our initial consultation, of getting to know your business, free of charge.
How can a customer save money before you start the work? Please give 3 tips
Some tips on "How a prospective client can be ready before they visit with a Bookkeeper?" are:
1. Have all Bank Statements available, either printed or available online.
2. Have as much detail as possible available on all cheque butts or deposits made.
3. To save money, it is easier if all paperwork has been sorted into it's relevant financial year & filed in folders labelled with the same.
4. Do make sure you discuss all relevant information on the business with your Bookkeeper as it only extends the work time if there are further queries after the initial consultation.
What are the typical things that you need to know before you can provide a quote to a customer?
At Are Your Accounts Ledgerble, we need to visualise the work required & discuss the history of the business with a new client before we can correctly quote on a new job.
We endeavour to cover all of this & more in our FREE initial consultation.