Auto Haul Australia Pty Ltd

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Reviews (1)

• Lucy

  Oneflare review

  06 Mar 2020

  This is a warning about this company and here is an honest review of my experience with them. As I was moving interstate (WA to QLD). I employed Autohaul to transport my car and some personal belongings from Perth to Gladstone and paid $1340 for a door to door service, they said it would take around 16 days. Auto Haul were supposed to pick the car up from my house on the 9th January and I was flying on the 10th January. They didn’t show up on the 9th January and after lots of phone calls back and forth with them they said I would need to drop it off at a car yard in the morning (this is the morning of my flight!). The car yard was near the airport so I dropped it off (note the car yard was not owned by Auto Haul but Auto Haul were paying to the owners of the yard to keep my car there. The owner were very nice and have been helpful. My car sits in this car yard for four. I am constantly having to phone Auto Haul (note there is only one number and it is the owner of Auto Haul’s mobile) to get information and the owner keeps telling me a day when the car will leave but it never leaves and they do not tell me it hasn’t left until I repeatedly call/text for information. At this point I want another company to take over and try to arrange this with the owner but then he has a driver to take it to Sydney so the next day (7th February) the car leaves Perth and arrives in Sydney on the 12th February. However, the car just sits in Sydney for another two weeks (that is six weeks without my car and belongings). Lots of texts and phone calls and I get the Office of Fair Trading involved to try and mediate. So I try to negotiate for another car haulage company to pick the car up and Auto Haul to refund half my money – they refuse to tell me where my car is! Another week goes by of trying to reason with them and I ask the police for advice – they say he is withholding my property and therefore I can report it and they will take the car. After I mention going to the police Auto Haul phone me and say they will deliver the car to the new companies car yard and provide me with reimbursement. They did deliver the car, 3 days later then promised and have not provided a reimbursement so I now have to go through the Queensland tribunal to get my money back. I just don’t want anyone else to go through this!