Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We provide free property protection guarantee. ( fully insured: liability , loading , offloading and transit insurance)  Why: Our silver star service coupled with highly experienced staff ensures your goods are taken care off I.E No Damages

Question 2

How did you decide to get into your line of work?

Accepted Answer

After having worked as an area manager for a large corporation, I decided to implement my knowledge and skills into running my own business. Lots of local research, time and money spent into creating one of the best local movers in Adelaide.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

This is what our customer said "These guys provide excellent service. Last week, another removalist did not show for me leaving me stranded. I called this business and they extended themselves to help me last minute. Very professional, reliable, efficient, friendly, hardworking and took great care"

Question 4

What do you like most about your job?

Accepted Answer

Getting excellent feedback from our valued customers about our service.  It's satisfying knowing we are doing the best work. Meeting and talking to various people from all walks of life

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The common phrase is " you get what you pay for"  If it's too good to be true chances are it's not true.   Most importantly , ask if the company has customer resolution department.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will the move take?  A: as our pricing structure is based on hourly charging we are not able to guarantee a time however this is what we can do: 1. Our services is best in the industry 2. We focus on ensuring your goods are safely transported  3. Priority is providing a high level move

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Like any successful business, customer service and providing high level of moves will guarantee the continuation of a successful business. Our prices are transparent is a testament to our ethics and values of our business

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our focus is providing excellent service at the same time being affordable but of high standards. We don't rush the move which makes us respect and look after your belongings during the move. We have trained staff who are experienced in house and office relocation.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To simplify and take confusion out of moving , we provide one quote for all our moves. This helps our customer in making an informed decision. No confusion , no hidden fees just one set of pricing.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Plan your move well in advance. Cull and sort before you move. Leave plenty of time for packing.  Pack items in appropriate boxes.  Have plenty of white butchers paper to wrap breakables.  Label boxes wisely.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes.  We will provide you with premium service and our affordable rates.  Meaning: No damages, utmost respect to your furniture and stress free moves.

Question 12

What makes your pricing competitive?

Accepted Answer

We like to focus on our service rather then price.  We believe in providing silver star service that our customers will appreciate.  Our pricing includes property protection guarantee and Transit insurance.

Question 13

How do you normally charge for your service?

Accepted Answer

We believe in providing excellent service to our customer and provide property protection Guarantee.  We have one pricing system which makes it easier for our customers.  All moves are $99 per hour charged at 30 Min increments.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in every aspect in regards to moving furniture for offices and homes. Example: Upright Pianos Pool Tables Office Relocation Home Relocation.  We can provide quotes on moving cars interstate.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

15 Years of running a successful Business.  Bachelors Degree All Staff go through a thorough training process - Practical and theory Training provided: Customer Service, Disputes and resolution Providing excellent customer interaction and silver star service.

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