Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The work is guaranteed to meet the requested outcome for the customer. If we do not meet the agreed outcomes then the work is free.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was a natural progression that bought together my two passions, designing a product and using a computer to do it with. My days go so fast because I love what I do.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer came to us wanting a online shopping cart, they had no online business at this stage and were getting quotes. We gave our quote and found we were under the nearest competitor by more than $5000 :) Another very happy customer at the end of it.

Question 4

What do you like most about your job?

Accepted Answer

Sitting down and picturing the design of the website based on the customers choice of colours and logo if they have one. Then watching it come to light and the please look of the customer when they see it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can I see some similar work please. Do you have any testimonials that are from other customers that I may be able to talk to?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does this cost? I need to understand your requirements, your business and then look at what outcomes you expect so that I could quote but I can give a ballpark figure when I know these three things prior to formal quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry for over 22 years as of 2018 and as we live local, shop local, we aim to improve other local businesses.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer great pricing for what we offer and not only design the website to look good, but design the backend to be Search Engine Friendly (SEF) for organic searches. We offer end to end package from the customers idea to the finished hosted package on our high speed servers with offsite backups.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What business they are in, time in business and also what sets them aside from their competitors. We can show them how to look at their competitors prior to quote. We can supply SEO ready copy if needed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By having all content which includes all words for the website and also any images that are to be used in there.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

SEO - get on the first page of google, first month fee free. 6 month contracts available where you will not pay for the first month and then with guarantee, you will not pay if we do not deliver.

Question 12

What makes your pricing competitive?

Accepted Answer

We are about the cheapest around when you look at what is offered in the packages. Not only for website creation that works, but our hosting fees offer a lot of extra's.

Question 13

How do you normally charge for your service?

Accepted Answer

We can quote for complete cost, or per hour charge where job is not a large project. The choice is the customers at time of purchase.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Content Management Systems and Search Engine Optimisation. Also Ecommerce solutions available or any other customisation needed by clients. We also offer superior hosting and end to end solutions.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Been in computer industry since 1979 and always favoured design. Now trained in expert use of Joomla and Coordinator of Brisbane Joomla User Group (BJUG). Always looking for better ways to not only give customers great websites, but deliver great organic search results.

Bizz Design

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