Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Books and Accounts is a CPA registered business with full professional indemnity insurances in place.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After several decades of top flight Corporate work I felt the need to connect more closely with the end user client and business owner.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My very first SME client was using MYOB based on Apple hardware. And I had only ever worked with Microsoft before. But it all worked out well, and continues just fine!

Question 4

What do you like most about your job?

Accepted Answer

Meeting a variety of business folk and assisting them with their month to month business needs. And still have time for a life!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your full service offering? Do I get both quarterly and annual accounts? Sales analysis?. Debtors reports? How will you relate to my regular accountant/tax agent?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Will you use MYOB or a similar package? A. Depends. If your business utilises multiple transaction types then probably. But for a small entity with straightforward transactions then our purpose built quarterly spreadshets may be more cost effective.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our service offering comes from a Corporate perspective - we recognise that in many respects SME busineses are similar to their larger competitors:They just have one less nought after the revenue figure!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Books and Accounts offer a personalised service tailored to each businesses particular requirements

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Business structure, records status, business complexity.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

File all invoices and suppliers accounts in date order. Have either hard or soft copy bank statements available Provide other explanatory docs. as relevant

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The initial discussion and business circumstance review is free of charge.

Question 12

What makes your pricing competitive?

Accepted Answer

Value for money! We are not necessarily the 'cheapest' but rather offer a fully reliable professional bookkeeping servive individually tailored to each clients requirements.

Question 13

How do you normally charge for your service?

Accepted Answer

Our charges are based on an agreed hourly rate as appropriate for the mix of skills required for each clients unique requirements.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in local small to medium businesses requiring periodic bookkeeping and compliance support in readiness for final review by your preferred accountant or tax agent.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The firms principal Graham Mattison is an experienced accountant and CPA with a wealth of experience supporting the small and medium (SME) business sector.

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