Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and yes we guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a teenager, I wanted to be a vet, but science and cutting things open didn't really sit well - however I did excel at Maths and Bookkeeping - being an A+ student.  I was fortunate enough to land a role with the Australian Taxation Office, which then saw me move into Office Management with another organisation - a job I loved for many years.  I love numbers, being organised and helping people - Bookkeeping is the best way to combine all these attributes.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

After 10 years, our very first client is still with us. We have seen this business go through some pretty tough times, and some very extraordinary times. Our priority is to give our clients 150% and more and I think this shows when our first client is still in business and still engages us as their Bookkeepers.

Question 4

What do you like most about your job?

Accepted Answer

Helping our clients to make their paperwork easier for them and helping them understand the endless red tape small business must deal with.  We also really enjoy seeing our clients businesses grow and love being involved in their success.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

We think it is more about whether the person you are looking to hire, is someone who you will get along with. The person will form part of your team, and therefore you will need to be able to establish a good working relationship. No specific question will answer that, more a general chit-chat. One thing you don't want to be doing is constantly changing your bookkeeper or accountant - consistency really is an important element of managing a successful business.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost me?? Well it depends really on what services you want. You may already have most of your invoices entered into your system and it is just a matter of reconciling. This could be 1-2 hours per month, depending on the number of transactions. But if you want data entry, reconciliation, payroll processing, accounts receivable follow ups and payment of accounts payable - you would be looking at more hours. We work with the client to tailor support that will fit your budget.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Each client is individual, each client has their own requirements and quite often as Tasmania is such a small place, our clients do cross over.  However we afford each client the respect that their business does not need to be mentioned to another client.  Reliability, trust and confidentiality is extremely important to us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are Accountants, but we are also small business people and know exactly what small businesses go through on a day to day business.  As accountants, we know the language that your Accountant speaks and translate in order that you a non-finance person can understand.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What accounting software do you use?  Do you want someone to come to you and do the work at your place, or can the work be preformed from our place?  What sort of computer system are you using, can we establish a link to the cloud.  What exaclty do you require, eg; data entry, reconciliation, payroll processing, accounts payable, accounts receivable and follow up, or BAS, IAS and Super lodgement.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1 - It depends on what type of documents you have.  But if you have numerous receipts/invoices - if these are sorted into date and/or alphabetically this can save a huge amount of time.  Tip 2 - If you have the time, learn your accounting software and enter your invoices yourself - if you don't know how to use the software properly, we can show you how and in a time efficient manner.  Tip 3 - Go over your bank statements and write next to the transactions what they were for - this way we can cost them immediately, instead of segregating and asking what they were for.

Question 11

What makes your pricing competitive?

Accepted Answer

We charge one hourly rate - not different rates for different services.  And our charging does not start until we are at your place or have commenced work for you - eg - we don't charge a travelling fee, unless it involves travelling to places out of the ordinary.

Question 12

How do you normally charge for your service?

Accepted Answer

Our service is based on an hourly rate.  And whilst other Bookeepers charge a separate rate for lodgement of BAS's - we don't.  Its one hourly rate all the time.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the bookkeeping and support for our clients. We are Xero and Quickbooks Online certified and MYOB partners.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified accountants, who choose to be bookkeepers. We have numerous years working in office environments and have previously been in the positions of Office Managers and Business Unit Managers. We has now been operating over 10 years and in that time, we have provided a more holistic approach for our clients, even going to meetings with their accountants to ensure consistency.

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