Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured as per domestic building standards and offer a guarantee on all works completed.  Prior to work starting I ensure that a client brief is agreed upon and finish the work to those specifications. If there is a difference in finish I will repair until the client is satisfied.

Question 2

What do you like most about your job?

Accepted Answer

It's a mix of two things, seeing a client go from being excited and anticipating their job finished to seeing their face when you present them with a brilliant finished product. Also, being able to create something to satisfy a client using my hands - it's nice knowing that I've been able to create happiness.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think the most important question for me would be "How do you like your coffee and would you like a biscuit?"   I'd rather share a coffee and snack on site and discuss any questions before I started the works.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions are when can you complete the work, usually I can schedule within 2 weeks of the quote being accepted.  Also I hear a lot of customers question how my pricing is so different to other trades, to which I answer I love my job so I only charge to cover what I need to earn, not to gain massive profits.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business is one based upon family values and honesty and integrity.  I would prefer to be known as a tradie who looked after his clients than a rogue  money spinner.  I work with the aim toget referrals, repeat business and great reviews

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I believe in honesty, integrity and good old fashioned customer service mixed with a genuine passion for providing a brilliant service, Built by Boyd Construction is your one stop for all jobs large and small!  I promise a timely and quality finish and a great chat over smoko too!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I like to have the details of my client (name, address, phone, email and second contact) which allows me to set up a job file. I also require details of the job, plans or pictures are always great! I also ask to lock in a time within 48h

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Generally speaking a client can save money before the job starts by ensuring they have a final design locked in, ensuring that the site is ready for immediate access and any extras you want done all supplies are on site.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Built by Boyd have just released a Facebook page and would like to find some new people to like the page.  Anyone that likes Built by Boyd Construction on Facebook will receive 30mins of free labour following the completion of their job, it could be hanging pictures, tightening your leaky taps or even walking the dog while you enjoy your deck!

Question 10

What makes your pricing competitive?

Accepted Answer

My pricing is simply thoroughly calculated, forwarded to my client based upon a reasonable amount for the works provided.  The final part of my quote is always asking the question "would I pay this much for the job"   I deal with local suppliers and can price my supplies competitively using strong relationships with these suppliers.

Question 11

How do you normally charge for your service?

Accepted Answer

I generally will come out on site and provide an in depth detailed quote including hourly rates, material and travel costs.  Within this meeting, I run through the job start to finish with the client to ensure both parties are 100% on the final design.  On smaller jobs, I set a minimum $150 rate but can be negotiated depending on works.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in all areas of domestic carpentry and all of your general handyman services. I have a passion for working with timber and enjoy creating design focal points weather it be a feature wall of Mirbau through to a fully functional outdoor area!

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a qualified carpenter, I have completed a 4 year apprenticeship working on all aspects of home building, renovations and demolition and spent a lot of time creating decks, pergolas and outdoor spaces.  I am currently studying cert 3/4 in construction management and project management.

Built By Boyd

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