Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured & all our work is guaranteed, we have warranty of 3,6,12, 24 & 36 months, depends on type of repair.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most commonly asked is how long will it take & what do i get for my money. Each job is different but we are happy to explain exactly what is involved & all costs, we always quote a time  & do our best to stick to it.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been servicing all makes & models of vehicles in logan city since 1996 & have been working in the industry since 1986. We are not overnighters.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Honesty & customer satisfaction are our main concerns. We understand that word of mouth is the best advertising. All our mechanics are fully qualified, we have 2 factory trained A grade mechanics with 50 years experience, we have a  transmission specialists with 30 yrs experience & our apprentice.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know vehicle brand & model, what engine? petrol or diesel? auto or manual? age of vehicle, last serviced?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Always service vehicle on time. 2. Always ensure the correct oils & fluids are used, eg:- wrong oil can severely alter fuel economy. 3. Do under bonnet checks weekly,:eg- fluid level checks. Don't forget tyre pressures.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A basic service for $129 with a free computer scan OBD health check. Includes up to 4 liters of oil & filter, synthetic oil extra

Question 8

What makes your pricing competitive?

Accepted Answer

Our pricing is around 20-30% less than dealers but we prefer to focus on quality & workmanship assuring our customers are getting above what they paid for.

Question 9

How do you normally charge for your service?

Accepted Answer

We have hourly charges for some jobs & we do package deals for general & logbook servicing, we also have deals & discounts for brake servicing, air con servicing & suspension.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Transmission specialist with over 28 years in the industry. We have 4 mechanics all with varying specialties, brakes, cooling system, suspension & so on.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Factory trained technicians with 20 & 30 yrs experience respectively.  A transmission specialist with 30 yrs experience trained with all electronics. Our mechanics are kept up to date with new technologies & update courses.

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