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CBD Movers

(45)

Business contact details

Address:22Lewins Rail Ave, South Morang, VIC

Website:http://www.cbdmovers.com.au/

Business description

CBD Movers provides all sorts of moving services in Melbourne, Sydney, Perth, Brisbane and Adelaide. our team are highly skilled professionals to serve with 100% care and safety. We have Excellent Trucks and supportive equipment for safe removals. House removals, Office removals, furniture removals, ebay delivery, pool table or piano removals

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Reviews (45)

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    Amran

    Oneflare review

    17 Dec 2020

    Worst remover ever, left so much stuff behinds. Never choose this company again and would not recommend to anyone.
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    Katie L

    Oneflare review

    03 Aug 2020

    UNETHICAL, DISHONEST, FALSE ADVERTISING. Con Artists. False advertising about pricing to secure the job against other quotes then up the price significantly when dropping off. They are holding our item ‘ransom’ because we are unwilling to pay the exorbitant hidden additional fees that were not shown on any document we received. DO NOT USE THIS COMPANY
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    Amy

    Oneflare review

    03 Aug 2020

    Booked CBD Movers to assist us with the move of our 2 bedroom apartment. The level of customer service, care and professionalism is atrocious. The damage done to our property includes: scratched fridge, scratched washing machine, scratched drawers and bedside tables, missing screws from drawers (that no longer close properly), a large dent to the dining table, torn bed head and damage to the bathroom sliding door, which was snapped completely off the rail guard. I have contacted the company numerous times to seek compensation, however their story changes each time we speak. They have lied, made assumptions and refused to accept any responsibility. Their lies include: - Blaming the damage on my pet (without even knowing if our pet is a cat or dog) and later backtracking , saying this was just an “assumption” made by the movers. - Stating “the customer asked the team to place the washing machine in the laundry room respectively and it was later moved by the customer” when 1. WE DON’T HAVE A LAUNDRY ROOM and 2. Neither of us are physically capable of lifting a washing machine. - Stating we moved and damaged the furniture ourselves, when we only moved the prepacked boxes and bedside drawers from the apartment to street. - Stating “the wheels of the cart movers used to carry were of plastic material and cannot cause damage to the sliding door” when I CLEARLY advised the company the damage was done by the removalist asking to use the toilet and PUSHING the door instead of SLIDING it, therefore breaking the door completely off the rail guard. Can someone please tell me how my cat is physically able to leave large dents in dining tables, break doors, chip furniture etc? Terrible company, Appalling customer service and unwilling to acknowledge any of the above issues or accept any blame. Currently seeking advice from consumer affairs and will take further legal action if required.
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    David K

    Oneflare review

    29 Jul 2020

    CBD Movers are shocking to deal with and use underhand tactics to charge you more money. When making the booking over the phone you follow and answer various questions from their sales agent about the move and service you require this includes the types of goods to be moved, location of pick up, drop off, number of stairs or flights of stairs and distance to be travelled. Unbeknown to me the sales agent made an error when taking the booking and as a result provided a quote which was a slightly more competitive than some other company's I had received. As a result this secured my business. On the day of the move after the van had been loaded the drivers and CBD Movers demanded an extra $160 for stairs which their sales rep had failed to include. Very disappointing considering they had all the information needed to provide an accurate quote. A tactic I felt they used to under quote the competition and to secure my business. Instead of acknowledging their error, they stood firm and continued to demand the extra money, until 45 minutes later of continued back and forth and getting no where they reduced this to $140. Still no admittance of their error and still a considerable amount of money and differing from the original price. The most shocking part of this experience is that CBD Movers were willing cost its business: 2 x drivers time for 1.5 hours ($125 according to their hourly rate) 1 x head office person time for 45mins (~$50ph) Risk losing their next customers job (~$400+) Accept poor customer service and negative experience ($var) for the sake of $140. At no point did CBD Movers acknowledge their error. As a gesture of good will I offered to pay an extra $50 to which they refused. I was told to pay the money and then make a complaint. It left me no choice but to pay an additional $120 so the move could be completed and gain access to my property. I have sought an explanation from CDB Movers and received 'generic' response as has all other complaints but to no avail. I have been provided the recorded conversation between the agent and I which PROVES the above error. CBD Movers still refuse to acknowledge their error and still refuse to refund the money they forced me to pay. I believe there are other removalists that would charge a slightly higher hourly rate, but be far more professional and remove the headache of moving.
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    Akhil K

    Oneflare review

    06 Jul 2020

    1 bedroom house moved by Vik & Mate from PSD Victoria.All was well.They arrived on time and finished the work on time.I'm very happy with the service.I'll definitely recommend and use them again next time.
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Frequently asked questions

  • Why should a customer hire you over another service provider?

    We have helped many families, individuals and companies in their relocation. Our movers are qualified and experienced movers who can make your move stress free and pleasant.

  • How can a customer save money before you start the work? Please give 3 tips

    Plan the move 5 to 6 weeks before, half of your stress is reduced. As moving includes lot of packing, if you have only few things to move then packing part can be done by yourself. choose the moving truck suitable to your requirements.

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