Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I value my work. Although there is really nothing to guarantee in the graphic or website world since it is highly depends on personal taste, I do offer unlimited revisions so that I will do the best I can to make sure you are 100% happy with the work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Graphic designing is always my passion. I have quite an interesting background and story you can read about them in my website.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a customer who I have helped with from the very first branding to web design, SEO and website management. I have been managing their website and SEO for over 3 years now. What they love about me is to just let me handle all their digital needs and they can focus on developing their business.

Question 4

What do you like most about your job?

Accepted Answer

I like the creating process the most. To be a designer I am free to express whatever that is in my mind. Some times I will have a bold idea and I am not afraid to show it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask what is included and what is excluded for the service. Some services are pricier but they might offer more services and/or would be able to finish in a shorter time frame. So it is important to know what you will get.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Different customer has different needs and requirements. I am happy to answer anything for you. If you have any questions please feel free to give me a call.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a legit designer living in Australia. You can visit my online portfolio (behance.net/chaseedesign) for past projects I have completed. All my projects are real businesses in Australia and around the world. I am also happy to provide any references if you need further verification.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I believe in no two designs are the same. Your business should have something that stands out and not a cheap and quick fix. My style is clean and contemporary and I only work in a high-professional manner. Able to finish projects before deadline.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What you are after. If it is a graphic job what kind of style you want to achieve. If it is website what kind of information you want to put in? What functionality you are after? Who do you want to manage the website?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Compare quotes. Don't always look for the cheapest but also look for the quality of their work. 2. Knows exactly what you are after. This saves time for hesitating. 3. Have only one point of communication.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes I understand the value of word of mouths. So if you think I have done a good job and believe I can help someone you know, please simply refer them to me. If they decided to engage with any service then both you and the party you referred will have 10% off for their next service.

Question 12

What makes your pricing competitive?

Accepted Answer

My charge might not be the cheapest, however with the same price I deliver a higher quality of service and faster response time. I understand a start up has tight budget. I am driven to help business to achieve their goals in a reasonable cost with high standard.

Question 13

How do you normally charge for your service?

Accepted Answer

Depends on what kind of service you are after. Generally for graphic and web design I can give you a formal quote estimate. SEO is ongoing which is like a monthly subscription. An invoice will be issued at the end of the job and it is payable by bank transfer.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I love making beautiful things so I am good at creating a good graphical element. And no matter for graphic design, web design, or marketing, a good graphic element can always grab the eyeballs of the audiences.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I started do graphics since the "pen and paper" age so my ideas are original and high quality. As far as software, I use Adobe creative suite in a daily basis. I am also a Squarespace Authorised Trainer so I teach people how to build their website in my spare time.

Chase E Design

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