Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured (for all contracted works) and our architect and builder have PI insurance as well.  This is a requirement for us.

Question 2

What do you like most about your job?

Accepted Answer

We have been lucky enough to be doing this our whole lives and if we didn't love it, we wouldn't be doing it!  We are in an exciting industry that sees people living in an improved version of their home.  We are lucky enough to help people realise they can do it and with limited stress!

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take and how long will it cost?  These are questions we are asked a lot and generally are assessed on a case by case basis.  Generally a bathroom renovation can take from 4-6 weeks and a kitchen can take 6-8 weeks (dependant on where products are ordered such as stonetops)

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry, collectively, for over 60 years.  Individually, we have great reputations and believe we can offer the best service.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A site visit is organised to ensure we can gather as much information as possible regarding the area, any restrictions and your requirements.  Requirements are quite individual but usually they are what you would like to achieve (e.g. a new bathroom), a particular look you prefer, budget, timeframe.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1)  Assess exactly what you want done. 2) Set a budget 3) Use Cott. refurbs + finishes to coordinate your refurb or reno to ensure efficient trades are employed (to save on time) and the right materials are selected (to save one waste).

Question 7

What makes your pricing competitive?

Accepted Answer

As each job is assessed individually, this helps create a more tailored price structure for you, ensuring you are getting the best value for money whilst we deliver the best service.

Question 8

How do you normally charge for your service?

Accepted Answer

Each job is quoted individually but a free consultation can be arranged if you are interested in our services.  We are more than happy to meet you on site or in our office to discuss changes to your new space.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in mostly renovations and refurbishment of your home by providing a full service from plans to tiling and plumbing to styling of your bathroom.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Cott. refurbs and finishes has over 40 years building experience and over 5 years interior design and styling experience.  We also have over 10 years experience in architecture.

Cott. Refurbs + Finishes

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