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Frequently Asked Questions
Why should a customer hire you over another service provider?
Because i have the expirence of 15years in the field and i'm alot cheaper than my competition. Call me and you'll see why I'm the preffered choice.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Information and Technology CERT I II III IV. 15 years expirence as I.T professional. Previous employment with companies as I.T professional AXXIS Technology, JAV I.T, Corporate Express, Staples Australia.
Is there a particular aspect of your trade or industry that you specialise in?
Microsoft windows desktops laptops. Virus spyware removals. Slow pc fixes. Hardware software corrections and fixes. Internet and network troubleshooting. Hardware upgrades. Laptop and monitor screen replacments.
How do you normally charge for your service?
I generally charge by the hour. However it really depends on the problem. It's not always the case but if I'm working on a virus removal and a computer has a 4 hr scan I typically dont charge hourly while it scans because im not doing anything. But each case is different.
What makes your pricing competitive?
Alot of big companies have lots of overheads. Sydney based companies have been known to charge for diagnostics before they even start work. I'm not like that. I work with each customer to ensure they get what they pay for.
Are there any special offers you would like to offer to Oneflare customers?
All oneflare customers will recieve a $10.00 discount on there total bill. Courtesy of Darn Technology. This only applies to customers in a 60km base range of Dubbo NSW.
How can a customer save money before you start the work? Please give 3 tips
Tip1. If your laptop wont turn on. Plug it into power and remove battery and try. Often a faulty battery will cause a start error.
Tip2. Have your device in a workable area and turned on if permit able.
Tip3. If you have multiple issues make a list so we can work through them quickly and effective
What are the typical things that you need to know before you can provide a quote to a customer?
I need to see the device. See the error or issue from the start. I need to know what you've tried. I need to assess the problem and identify the appropriate action.
What questions do customers commonly ask and how would you answer them?
Not everyone is as I.T savey as me. More often than not I'm able to tell you the problem in laymens terms so you better understand the process of fixing it. A constant question is should i backup. Answer yes. Hardware can die through no fault of our own. Precious memories or docs can be easily lost.
How did you decide to get into your line of work?
I worked for a few big companies who charged like wounded bulls. I'm not that way inclined. I created DARN Technology to be an I.T professional with a difference. I love helping people and sharing my knowledge. Computers are practically everywhere we all use them and hate when they arent working.