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Decracon Australia Pty Ltd

(5)

Completed 10 jobs on Oneflare

ABN

71 155 044 161

Business contact details

Address:Melbourne, Melbourne, VIC

Qualifications

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Reviews (5)

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    Bill

    Verified Oneflare review

    24 Apr 2014

    Success

    Verified

    Job Type: concreter

    Location: Brookfield, VIC

    Do not try and engage this business if you have a small job. You will get moved to the back of the priority list. After giving them the job they said they could start in two weeks. A week later they said it would be two weeks before they could start. Then we had three days rain and Easter. This apparently caused another 4 week delay! They have just rang again and said it would be 4-6 weeks before they could start. So two weeks becomes 9-10 weeks! I am looking for another contractor. I feel a little sorry for Melanie who had the task of ringing me regularly to tell me there would be further delays. Sorry guys, if you don't want to do the job just say so.
    Decracon Australia Pty Ltd
    replied

    24 Apr 2014

    Thank you Bill.. At any given time we may have several jobs open at once. Although we always do everything we can to complete projects within a certain amount of time this is not always possible which can frustrate some clients as well as us. No matter what delays can always occur... in this case it has been bad weather mixed with two long weekends in a row. It is regretful that we leave any customer upset however we do feel it is always best to communicate and contact that client rather than leave them waiting. Sadly we have delayed several clients lately but we have done everything to communicate the situation to them as best as possible. As I advised when we spoke given the circumstances we will not be offended if you choose to engage another contractor however with that in mind as requested by you I am still booking you in for four weeks time... we have also promised that if the opportunity arises that we will certainly complete work earlier for you. I promise you no job is put aside because it is to small.. keeping all clients happy can be a fickle juggling act at times but we will always communicate and do our best. Once again we do apologise. Regards, Melanie Powell Managing Director
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    Rebecca L

    Verified Oneflare review

    16 Apr 2014

    Success

    Verified

    Job Type: concretor

    Location: Maidstone, VIC

    Decracon and myself came to an agreement that the job couldn't be done in the time frame I needed it done in so they removed their service. This was done in a professional manner and no hard feelings on either side. I would highly recommend them to anyone who asked.
    Decracon Australia Pty Ltd
    replied

    18 Apr 2014

    Hi Rebecca.. Thank you for your understanding. We believe here at Decracon that it always best to be upfront with our clients, as it turns out we did have major delays with rain which affected our schedule. Our sincere apologies that we were not able to assist you with your project and we hope that everything worked out for you. Please don't hesitate to contact us in the future for anything else we may be able to assist you with. KInd Regards.
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    Michael

    Verified Oneflare review

    09 Mar 2014

    Success

    Verified

    Job Type: Concreting

    Location: Pascoe Vale, VIC

    Outstanding service and quality of workmanship from Decracon. Mark was great. He listened, provided expert advice and delivered as expected. I would highly recommend Decracon and Mark to all my friends and family.. 10/10 from me!
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    Kathleen N

    Verified Oneflare review

    10 Dec 2013

    Success

    Verified

    Job Type: Concreter

    Location: Kensington, VIC

    Excellent
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    Leonie

    Verified Oneflare review

    03 Jul 2013

    Success

    Verified

    Job Type: Concreting

    Location: Camberwell, VIC

    QUOTE WAS VERY COMPETITIVE AND MELANIE KEPT UPDATING US ON ARRIVAL TIMES, OR ANY CHANGES DUE TO WEATHER ETC. SERVICE WAS VERY PROFESSIONAL AND MARK AND HIS TEAM WERE FRIENDLY, POLITE AND PROMPT. THE WORK LOOKS GREAT AND WE WOULD HAVE NO PROBLEM RECOMMENDING DECRACON TO OUR FRIENDS. REGARDS LEONIE

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