Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full public liability insurance and we absolutely guarantee our work.  We will return for FREE to address any issues should you be unhappy.

Question 2

What do you like most about your job?

Accepted Answer

Making our clients happy.  Knowing that they can engage us as a set and forget company to ensure that they are receiving exactly the highest service possible.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We all have police checks to ensure your safety and that of your home.  We have staff member who love cleaning and want to work, not just work for the money.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We tailor all cleans to your specific requirements and adjust as your situation changes.  All of our staff are police checked (all employed by us, no contractors) and are required to complete a rigorous, indepth training programme.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If the clean is expected to be completed during business hours or after hours. Should our team member need to work with pets in the home. Number of rooms including bathrooms and living areas that are required to be cleaned.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a list of priorities for your cleaning. Explain your specifications for each room. Be honest regarding your budget and expectations of the agreed timeframe.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Where an existing client refers a new client, our existing client will receive a complementary cleaning certificate for an additional 1 hour cleaning.

Question 8

What makes your pricing competitive?

Accepted Answer

If you are unhappy in any way, we return for FREE and address all issues and concerns.  It's a risk free solution to having your space rendered spotless.

Question 9

How do you normally charge for your service?

Accepted Answer

We normally charge by the hour, however we always conduct a site visit to ensure that there is an agreement on the specifications and timeframe expected.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Busy environments that require a high attention to detail.  We thrive in builders clean situations and also in display homes.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our staff receive full on-site, indepth training for two weeks and assessed appropriately. They are only offered a permanent role if their standards are exceptional.

Goddess Cleaning Group

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