Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We Guarantee our work. Should in the unlikely event you are unhappy with our concepts as quoted, we will create new concepts as we would rather you get a design that meets your needs. Obviously, this is done after consulting with you and finding out whether we filled the brief.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I became interested when I was in Grade 9 and in the school holidays of that year I went seeked out work experience to find out what sort of things I would need to know.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had been working for a medium business for about 8 years and was invited to come and look at the marketing pieces which had been printed and the client said they through my branding of the business I had helped move that company to a multi million dollar business.

Question 4

What do you like most about your job?

Accepted Answer

Interacting with people and collaborating to get a really top notch outcome that the client takes ownership of. If it becomes your design, I know that we have done our job well. I am very lucky to of met some really amazing people.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a qualified design professional? How long have you been designing for. What are you bringing to my business.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

After explaining a brief customer will asked for our opinion. Often the idea is good but their looking for some ideas to progress the idea to max, this is where we come in.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have had partnerships with companies that go back 5 and even 10 years. We offer, attention to detail, quality work and we provide a high quality of service that will grow your business. We are a customer focused business that offers actionable solutions and strategies.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are all about service and want to help customers stand out in a crowded marketplace. You benefit from 26 years of experience when working with us. We can take your idea from concept to completion or anything in between. We want to understand your business and help you talk to your customers. We keep things simple with no long winded jargon, just great design backed by our design marketing experience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to talk to you about your specific needs to make sure we can accurately quote you as we quote each job individually to provide the best value for money.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give a detailed brief of what is needed so we can understand your needs clearly. Let us know the audience you are trying to target, then we can design the right kind on design to talk to them. Go to our website and sign up for our FREE branding guide which might help you focus your efforts in what you would like us to design.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We want all our customers to benefit from our knowledge. Go to our website and sign up for our FREE branding guide which has been a great help to many businesses needing to promote their brand.

Question 12

What makes your pricing competitive?

Accepted Answer

We us you're getting what 26 years experience. We quote each job, based on client needs, to ensure they know exactly what they are getting and they get value for money.

Question 13

How do you normally charge for your service?

Accepted Answer

We work off a standard quoting and invoicing system which is transparent and fair. You know exactly what you are going to be charged and receive tax invoices for any work completed with us.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are a holistic design studio, covering a wide variety of design work which makes us perfect for the job. Whenever we do a job, from a logo to catalogues we ensure that the brand is consistent and at the forefront of you marketing. We are very experience in rebranding and brand rejuvenation.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Glenn Wilkins has been working in the design industry since 1992. He has worked in print design , design studios, world wide ad agencies and founded Dynamic Fusion. We work of a diverse range of projects from web to brochures, to catalogues. However, for us everything starts from your brand and making sure that's strong and recognisable in your marketing.

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