Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured which will give you peace of mind when booking with us as this guarantee's our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love to entertain and make people dance. It's so great to know we are helping make someones special day a memorable one :)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All of our customers are great so we could not pick just one story, there's way too many to pick from!!

Question 4

What do you like most about your job?

Accepted Answer

We love being able to entertain people in every way possible. It makes us happy when everyone around us is also happy and having a great time!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask absolutely any questions they may have as this will eliminate all doubts and confusion. There is no such thing as a stupid question!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q - When will you arrive to setup? A - At least one hour prior to the event so we can meet the staff and client

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our DJ's always arrive at least 1 hour prior to the event to setup and meet the venue staff and client. We always offer to meet with the client before the event also.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Unlike most of our competitors, we offer a more personal service by giving the option to meet with you prior to the event. This gives you not only peace of mind but also enables us to relate on a more personal level.   We work with your budget and provide you with the best possible package.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can provide you with an accurate quote we need to know the following: - Date of event - Type of event - Location - Hours Required - Budget (Optional)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get quotes from competitors and come to us with what you have received. We will beat our competitors quotes by 10%

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer our Oneflare customers 30% off their first booking with us as a thank you :)

Question 12

What makes your pricing competitive?

Accepted Answer

Rather then having a set price we work with each customer individually and work out what their budget is and then create a package based around that budget. This allows our services to be affordable by all.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide our clients with an invoice in which they pay a 50% deposit to secure the date and then we get the remaining amount from you on the night/day.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As DJ's we specialise in entertaining a crowd through mixing, track selection and reading a crowd. Our entertainers also specialise in equipment setup.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our DJ's are experienced professionals who have been in the industry for a minimum of 10 years. Our Entertainers have worked with some of Australia's leading wedding and event companies.

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