Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have Public Liability Insurance. Offer 30 days money back guarantee. No Fix No charge Policy. Take every possible steps to protect or recover your important data.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had a passion for technology and electronics since I was grade 6. My Hobby was making Electronic Circuits. Once computers became available I started learning in 1994. In 1996 I stated my own Internet Cafe, Game Center and Computer Repair Business. Even though I started working full time for other Companies I always had supporting business by side all the time as I enjoy helping and supporting people in need.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I prefer not to share individual customer experience as one may not be interested to  everyone, other hand I keep all customer experience private. I have served over 1000 customers and they all are valuable and most of them have shared their own unique stories with me; enabling me to understand people deeper.

Question 4

What do you like most about your job?

Accepted Answer

Every person I met is different, Students to Retired, Tradesmen to  CEOs, Poor to Rich; which is the most fascinating thing. Everyone is perfect on something I learnt a lot from my clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Unfortunately most of customers get in to trouble without choosing the correct person by not doing enough research. Sad to say many of are focus on hunting for the lowest dollar value; without thinking there are other issues rather than the main issue, which need to be addressed to avoid failure after shot while and to avoid computer performance remain poor. Eg. Virus infected computer will not perform at it's best by only removing the virus.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take and how much will it be cost? This is perfectly reasonable as they had bad experience before. That's why I offer fixed rates. Time is approximate and can not be pre-predicted accurately, averaging about 1 hour per Virus Cleanup and 2 hours for new system installs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have worked for Big 4 Banks, Tax Office, Centre Link, Retails Chains, Data Centers,  where personal sensitive and financial data involved. I am currently holding Australian government baseline security clearance, Criminal History & Police Check. I always respect and protect your privacy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

*No Shocking Hourly Rates - Fixed Price *30 Days Warranty *19 Years Experience *Desktop, Network and Security Engineer *Aus. Gov. Security Clearance & Police Check *Microsoft and CISCO Certified *Free Performance, Network and Computer Security Baseline Check-up

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Figure out whether the Issue is Hardware or Software related.  2.Laptop or Desktop. Any specifications 3.What are the other concerns other than the main Issue

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.If not starting check for power issues. Try hard resetting. 2.If computer failed to boot check for disk errors and Virus 3.If booting  ok but very slow or can not open programs use malware/ransomeware cleanup utility

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All prices given are the best price if you need a service from a experienced computer professional. We use the best approach of troubleshooting to avoid system re-install for saving time and your valuable information.

Question 12

What makes your pricing competitive?

Accepted Answer

Passing the benefits direct to the customer without having call center staff, admin, management and mass advertising overhead. We also offer the best value for money where industry recommended hourly rate is around $150 per hour.  We do not over stay as not charged per hour basis. No cancellation fee.

Question 13

How do you normally charge for your service?

Accepted Answer

*No Shocking Hourly Rates *Virus/Malware Removal - $69 *Malware Removal+Optimize - $89 *Windows 7/8 or 10 Upgrade - $99 *Virus Malware Removal+Clean-up+Optimize+Full Anti-Virus Protection with Kaspersky Internet security 2016 One Year subscription -$99 *DIY Geek’s Tool Box AIO Bootable SanDisk 8GB USB Flash Drive All the tools need for Malware Removal, Data Recovery, Error Fix - $19 *Windows 8 or 10 Recovery 8GB USB drive - $19 *Kaspersky Internet Security 2015 3xPCs one year subscription - $39

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialized in Malware/Virus Removal, Networking, Cleanup, Optimize, Upgrade, Migration, Software Setup, Security and Training. Offer Training for Tech Enthusiast to start Rewarding Career or Own Business.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

*Master's Degree, Information Systems - Central Queensland University *Microsoft MCTS 6293 - Troubleshooting and Supporting Windows 7 in the Enterprise *MCTS Windows Client+Windows Server 2008 Active Directory *Professional Graduate Diploma, The British Computer Society  *Diploma, The British Computer Society	 *Certificate, The British Computer Society *Cisco Network Academy: CCNA - Box Hill Institute CCNA 1 - Network Fundamentals CCNA 2 Routing and Switching Essentials CCNA 3 Routing and Switching Scaling Networks CCNA 4 Routing and Switching Connecting Networks  *FCNSA 201 & FCNSP 301 - FortiGate Multi-Threat Security Systems I & 2, Computer and Information Systems Security/Information Assurance - Fortinet online campus  *Citrix Xenapp 6.5 + Citrix Xendesktop 5.0  https://au.linkedin.com/in/snjguna

Zero Rip-off Computer Services

Business contact details

Business description

Browse computer repair experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps