Question 1

How did you decide to get into your line of work?

Accepted Answer

After 20 years with AMP Society insurance & superannuation, our #1 son wanted to have his own business, so I offered to do the sales, estimating,PR, paperwork for him. We started in landscaping but expanded into indoor alterations eg kitchens, bathrooms, as well as outdoor structures.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

Our extensive experience over 23 years in most types of home improvements helps to see the bigger picture. Helps to prioritise a client's own ideas, often by giving on the spot estimates of what this might cost, what it might look like etc.

Question 3

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By being patient as we work thru the various options. We offer a low cost design & drafting service for larger projects, (bathroom,kitchen,add-a-room) so client can see what it will look like. Sometimes a written work method statement will reveal obscure details that need more work.

Question 4

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer No deposit terms (TAP) We offer prompt & reliable service beginning with keeping the appointment, doing the pricing, being willing to discuss alternatives & the price of same. We try to be as helpful as reasonanbly possible.

Question 5

What makes your pricing competitive?

Accepted Answer

We don't overcharge. We probably don't charge enough sometimes, but we like to leave a happy client who will & often does recommend us. We like to feel that each job is well done, that the client was informed of alternative choices & made the decisions that were comfortable for their situation

Question 6

How do you normally charge for your service?

Accepted Answer

We price in a very transparent manner with itemised prices for different aspects. We encourage the client to buy personal choice items direct, often with our  on-site assistance & discount. Then we instal them. Our HIA contract is usually fixed price with allowance for some items eg plumbing, electrical where there is some uncertainty as to final requirements.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our speciality is that we are multi-skilled. With one visit we can often advise on a number of items, eg extend the house, put in a new kitchen, bathroom, fix a leaky shower or toilet, paint the house, renovate the driveway or garden etc.

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a builder's license since 1997 for smaller works. My colleague has a C class license for larger extensions. We have close associates in plumbing, drainage, gas fitting, electrical, horticultural who have the proper licenses

Gane's Home Improvements

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