Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured with 10M Public Liability Insurance and a Guarantee on all of our work is offered. A copy is offered to any client requiring Public Liability before commencement of job

Question 2

What do you like most about your job?

Accepted Answer

Satisfaction at a job well done A happy Client will give good reviews and we pride ourselves on our reputation

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have Insurance? Do you offer a Guarantee? Are your employees experienced and if in training are they supervised

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

By far, your kitchen will require the most cleaning effort. Depending on use, grease build-up can be mild to severe. Oven cleaning alone will take up to an hour for degreasing agents to work their magic.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Gentle Hands Home Services have over 15yrs experience in all facets of Cleaning and Home Care. All work is Guaranteed and we take pride in being honest, efficient and on time.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of your cleaning area required eg. 3 bedrooms 2 bath, day required, how many hours you would like Carpet Cleaning how many rooms and is home furnished

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You’ll need to bring more than just yourself to finish the job. Grab these supplies to get you started and the optional equipment for more specific cleaning if required. Broom Brush and dustpan Duster Gloves Bucket Mop Vacuum Carpet Steam Cleaner (as required) Oven cleaner (degreaser) Oven scraper

Question 8

What makes your pricing competitive?

Accepted Answer

We believe our pricing is in line with the industry standard.  We do offer long term and regular clients a discount.  Aged Pensioners will receive a 10% discount with Blue Card

Question 9

How do you normally charge for your service?

Accepted Answer

Payment is due on Invoice after 7 Days for Business and Regular Clients Bond Cleans Require Full Payment 2 days before Booking Date or Cash on Day Eftpos Available or Direct Bank Transfer

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 15yrs in Hotel and Home cleaning Running a successful Carpet and cleaning company  Chemical and Workplace health and Safety Trained

Gentle Hands Home Services

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