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Frequently Asked Questions
Why should a customer hire you over another service provider?
Giltech Electrical Services provides a wide range of electrical services throughout Redland City, Brisbane and the Gold Coast.
At Giltech Electrical we deliver high quality, affordable electrical solutions for all of our customers and taking pride in our workmanship.
Giltech are committed to friendly, personalised customer service and has built a solid reputation for industry knowledge, safety and commitment to getting the job done.
Are there any special offers you would like to offer to Oneflare customers?
We offer specials on a range of our products and services from time to time. Specials are all outlined on our website or Facebook page.
Giltech Electrical are offering safety switch installs from $170 for Oneflare customers
What makes your pricing competitive?
Giltech Electrical offers fair and reasonable pricing, and this is reflective with the high level of service and commitment we bring to any job. We are able to pass on savings to the customer by keeping our over heads to a minimum and our extensive buying power.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Giltech has many years of experience within the electrical industry, fully licensed with up to date skills and the latest industry trends.
Is there a particular aspect of your trade or industry that you specialise in?
Giltech Electrical Services are the residential, commercial and air-conditioning experts specialising in repairs, installation, inspection, and maintenance.
We also work closely within the building industry providing services to our clients who are renovating or newly building.
Are you an insured business and do you guarantee your work?
Giltech are fully insured and comply with industry regulations. We hold public liability insurance, consumer protection insurance, motor vehicle insurance, tools and equipment insurance and work-cover insurance, just to name a few.
We are more than happy to supply evidence of insurances upon request. All our work carries a 12 month warranty.
How do you normally charge for your service?
There is a couple of ways that we charge. Depending on the circumstances or type of job, clients can be invoiced by an hourly rate or quoted price. Payments are accepted by eftpos, cheque or electronic funds transfer.
Our repeat business is a great indicator of our value for money and excellent workmanship.
What are the typical things that you need to know before you can provide a quote to a customer?
Clients should give as much detail and information as possible to give an accurate picture. There are many instances where we have set pricing however some jobs have many variables and these should be inspected to give an accurate quote. Our quotes are free and having an onsite discussion can prove to be valuable to the client in making their decisions while getting to know us.
What makes you the most reliable and trustworthy person for the job?
Giltech Electrical has a well proven record for reliability and strives for excellence in this area. If for any reason we have been held up and are running late for a clients appointment, we will always call. Our experience has taught us that customers are highly understanding that sometimes situations change, and having an excellent communication platform is what contributes to repeat business.
We are privileged to have so many clients who trust us to go into their premises to perform works sometimes without them being there, which is a great indicator of our professionalism and reputation.
What do you like most about your job?
Building our client base, striking new relations and having a satisfied customer is probably the number one commitment when it comes to this job. Solving peoples electrical problems or requirements is very rewarding hence why we have so much passion for every job, big or small.
What questions should a customer ask to hire the right service professional?
This is very important and Giltech electrical ticks every box
1. Licences and insurances
2. Qualification and experience
3. Trade membership (Master Electricians Australia)
4. Value for money
5. Clean up after the work is complete
6. Recommendations or references
7. Communication and behavior