Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My company is a fully insured company with public liability an workers compensation all legit an paided up. I have the paper work as proof if need be . All work guaranteed !

Question 2

How did you decide to get into your line of work?

Accepted Answer

I enjoy working with Timber an being a Floorsander it's right up my alley , making Timber beautiful is what I like to do  An have done for quite a while

Question 3

What do you like most about your job?

Accepted Answer

I get great satisfaction turning an old floor into something new again, or simply being the person that finishes off your new timber floor you've just had put in .

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Commonly asked is the price , and my answer is it depends on the type of timber floor it is ,the condition it's in an weather it's got nails or not , and the coating there after.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because I'm the owner operator and I do all my own work (no contractors ) I organise time an schedules an do  take absolute pride in my work cause i love what i do .

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Because I take absolute pride in my work an I no I'm there to make one person happy ,an that's the customer . So if your not happy I feel bad an will do my absolute best to please you .

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical things I would like to know before I quote a job is the size of the floor in meters squared, what type of timber it is , is it top nailed or secret nailed and what type of floor finish the customer would like (oil-based or water-based clear finish )

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer could save money by taking up there own carpet if need be . Punch nails ,pull out tacks or staples if theres any .  Or simply request less work than normally required.

Question 9

How do you normally charge for your service?

Accepted Answer

I normally charge by the metre squared rate , and what type of finish the clients requesting on the floor . An simply how much works involved in doing a great  job

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in Timber Floor sanding an staining that's all I do is sand an coat floors , stain timber with all different type of colours then put a clear coating over the top ( oil-based, water-based polyurethane finishes)

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Ive been in the job for 24 years an worked with over 20 different floorsanders in my time so ive picked up many tips from other guys an learnt with trial an error to perfect my profession..

Glen Gilbertson Floorsanding

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