Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all the current insurances and licences, we 100% guarantee our work. No questions asked, free return trip if you should have any problems with our installations caused by our workmanship. We only stock the best quality parts and have an extremely low call back rating.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Leaving Lyneham High School in 1995 at 15 years old, I started my apprenticeship with love for trade work and have kept the same level of passion for over 15 years now. I love what I do and have spent my time dedicated to building my electrical company after qualifying as un unrestricted A grade electrician in 2004. I strive to bring a high level of workmanship , reliability and reputation.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

This young man was careful, competent and very easy to have in my home. He gave me options and respectfully undertook the work I had suggested. K.E

Question 4

What do you like most about your job?

Accepted Answer

My job is challenging and I enjoy being able to fix problems for people who are in need, I enjoy electrical work and have made my business very user-friendly by investing a lot of time and money back into the setup. My van is equipped with everything I need to make my day run smooth and efficiently. My goal is to make the hard jobs easy !!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you provide a CES -  Certificate of Electrical Safety   This is a legal requirement by ACTPLA to insure your work is up to standards and a record of work performed is lodged with ACTPLA  to certify the work. I lodge the form and do all the work, you receive a copy in the mail.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you service all of Canberra ?      Yes 24/7 Do you give discounts to seniors ?   Yes all the time - ring me I will sort out a great price. Do you have have stock ?                 Yes we carry a large range of stock Do you provide a CES  ?                   Yes I provide a certificate of electrical safety from ACTPLA

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have built our company with quality and professional services , our company strives to be the best in Canberra and we work hard to uphold the reputation we have.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide the most prompt professional electrical service in Canberra. Our vans are fully stocked with the best equipment and tools available to make your job as easy and time effective as possible. We guarantee no return trips with our NO 2nd call out fee service !!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1, The work involved, even the small extra bits  2, The area you live in 3, The time and date you want the job done   That's it .. we will give you the quote and book the job in !!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give a complete description of work for a free quote , we also offer free advice over the phone. In case of a fault after hours - ring us and we will talk you through it. Many times power can be restored simply by just calling us.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide a running offer of $20 discount for seniors and anyone that uses the discount code ONEFLAIR upon payment. We also offer EFTPOS machine for your convenience.

Question 12

What makes your pricing competitive?

Accepted Answer

Due to our processional set up we take a lot less time than most average electricians, we are highly organised and knowledgeable team with lots of experience in housing. We specialise in faults and tricky jobs no one else will do. We work to a very high standard for a very good price as we don't have the usual office overheads due to our system of organisation skills and completing work on the day with no return trips.

Question 13

How do you normally charge for your service?

Accepted Answer

Regular rates are : $45 call out fee,  $55 per half hour.  After hour rates are : $90 Call out fee, $55 Per half hour.  Materials sold at trade prices, no mark ups, no hidden fees !

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all domestic electrical situations. Home maintenance or complete installations , there is no job too big or too small !! Call now for a free quote..

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We provide a high level of workmanship , our electrician is fully qualified and licenced unrestricted 'A' Grade Electrical Contractor with over 15 years experience in the field. We hold all current insurances, we comply with ACTEW, ACTPLA, AS3000 Standards.

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