Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My van is fully insured and I do guarantee all of the work we do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started off driving for a company as a courier in a one ton van . After two years I decided to buy a three ton van and start moving larger jobs for furniture outlets.

Question 3

What do you like most about your job?

Accepted Answer

This job keeps me fit .  Helping people out of trouble is rewarding . As my own boss I find that nothing is two much trouble . Friends and family make good use of my van.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in the industry ? Do you come from my local area? Do you have the right equipment to compleat the job? Do you charge traveling time? Are there any extra costs involved??

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Many customers want to know if I could do a job with no notice at all.  E- Bay sales !  If I can help I always do!  Also whether I can deliver interstate ?  No but I know people who can!!

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been a owner driver for years now ,and I have always got by on my reputation .  You are only as good as your last job . This is the first time I have used this format to find employment

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We have been in the furniture removal and home & business relocation business for ten years and provide personal and professional service at a fair price and as the owner / driver I still love what I do.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customers need to let me know if there is stairs in the home !  Also whether one man or two men will be required to do the job. Also how many items to be moved ??

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I don't mind if a customer would like to help!!  That saves time. Clear pathways and  driveway of obstacles . Boxing goods makes moving and storing fast and easy!!

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

No call out fees free quotes. And we DON'T charge travel time !!

Question 11

What makes your pricing competitive?

Accepted Answer

Being a small company I don't have the same overheads that a larger company must cover. Also, the three ton van is very fast, efficient and reliable, so I can be very competitive. All prices are negotiable and include GST.

Question 12

How do you normally charge for your service?

Accepted Answer

We can charge by the hour or by the job, I am happy to negotiate terms. We accept cash, cheque or EFT. All invoicing paper work provided. COD is preferred.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cater for small and large jobs ranging from EBAY sales and purchases to full house relocations. I can provide one or two men and I don't mind if the customer wants to help !  We are always looking after locals !!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

A non smoker. I am fit and strong and we have great equipment for moving heavy items. We have plenty of blankets and ropes for any job. We can also assemble furniture and  do tip runs !

Hoppers Xpress Werribee Courier

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