Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured. Our quality is unmatched. Although we use a digital camera our photos are printed using traditional silver halide photographic emulsion paper. This is, simply, photographic technology taken to a state of perfection. The colour, clarity and tonal range are unmatched by anything else. Your photograph will outlast any other form of digital media or inkjet product .Most importantly your prints can be handed down through generations, your grandchildren will not need any special software to enjoy them, preserving your family history.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a child I was fascinated by devices that could record a moment in time. My two favourite things were my camera and my tape recorder, that’s why I still love photography.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client who booked in for a combination of pregnancy and family photos returned for a second session even though they had moved to Canberra, they drove all the way to Sydney because they loved the photos from their first session so much.

Question 4

What do you like most about your job?

Accepted Answer

Seeing the smiles on my clients faces when they collect their photos.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) Did you take all of the images on your website? 2) How do you manage kids that wont settle or keep still? 3) How many photos can I purchase & is there a minimum amount? 4) What should I wear to the photo shoot? 5) How long do the sessions last?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: What happens if my child wont smile or is shy? A: We create an environment that is fun, engaging and interactive there is no pressure to "perform". If you let kids be themselves that's when the magic happens. Q: What if my new born wont settle? A: Our new born sessions allow enough time for feeding, a nappy change and a nap, we give you beautiful images every time. Q: Can you make me look slimmer and younger? A: Absolutely, our lighting techniques help us to show you at your best.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The business owner is the photographer and has a reputation to live up to. At Image Technique you will never be placed in the hands of a junior photographer who is not experienced. Philippe has over 15 years experience.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Image Technique was awarded one of the Best Business in Marrickville by the Best of Marrickville in 2011 and also in 2013 by the Marrickville Business Association.  Our fully equipped studio has a relaxed vibe like no other in Sydney, parking directly outside & kitchen & bathroom facilities. Affordable family packages with the flexibility to make your final package choice once you have viewed your photos.  With 15 years’ behind the camera, our principal photographer, Philippe Flatt loves conveying the connections between people and the emotional essence of family relationships through photographs. His images have simple, uncluttered backgrounds and beautiful lighting, allowing the subject to shine through. Whether he’s shooting family, babies and children or maternity photos, Philippe creates stylish, timeless images you’ll treasure.   Corporate: An expert business photographer, Philippe’s corporate head shots capture your individuality and that of your brand, whether you’re a business owner or part of a company team. As a business owner himself, Philippe Flatt gets what you need in a corporate head shot. He understands the nuances in capturing your individuality, while working within the guidelines of your company’s brand and image. Fast turnaround with head shots ready the same day. Previous corporate clients include: Westpac, Macquarie Telecom, The Law and Justice Foundation of NSW, The CEO Institute, City of Sydney Law Society, AMIST,   Babies: Experienced from new born to toddler. We specialise in creating emotive and vibrant portraits of your new baby that you will always treasure. In our quiet softly lit studio our baby photographer produces outstanding images that are more than just photos they are images that can be displayed as pieces of art. Our relaxed and comfortable studio has facilities for feeding, changing and even a mid-session nap.  There is a popular myth that natural light is better than studio lighting. This simply isn’t true. At Image Technique we use a soft box which creates a very soft, gentle light. Most babies are intrigued by the light source and it helps to draw their attention creating some beautiful expressions. Using the flash on its softest setting is barely noticeable and allows us to photograph a sleeping baby whilst shaping the light to create beautiful new born photos without having to use any props. Having complete control of the lighting also allows us to flatter our subjects which many parents who have endured a few sleepless nights really appreciate.  Children: Our kids photography sessions are fun, engaging and interactive. Most importantly we take the time to build a relationship with your child. If they need a little time out or breathing space we let them have it. If we think they are getting bored we’ll pick up the pace to produce beautiful photos that capture their spirit.  Our baby and children's photography has been featured in major editorial publications such as Mother and Baby magazine.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Age group and number of clients, when you require the session and when you require the finished product

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) By contacting us and having a phone conversation so we can best evaluate their needs.  2) By visualising what the most perfect outcome would be from their photo session and sharing that thought or idea with us. 3) Considering a 1:1 meeting, after all family photos are for life, you'll soon know if we are the right photographer for you.There are so many personal aspects to photography that are best handled with a one to one conversation. All enquiries are obligation free.

Question 11

What makes your pricing competitive?

Accepted Answer

We don't charge a session fee for family photos, the only cost involved are the photos you choose.  With affordable studio packages and absolutely no pressure to invest more than you are comfortable with, your experience with us will be as enjoyable and memorable as your photos.

Question 12

How do you normally charge for your service?

Accepted Answer

We only charge for photos selected, there is no session fee. Our packages always include photos. Photography packages for families & babies start from $379 in studio. We accept MasterCard and Visa Card  This includes finished prints with different sizing options.Digital files included. Our service is best suited for clients looking for a high standard of photography & beautiful prints that you would like to display in your home. Corporate head shots start from $175 for studio sessions. Location services are quoted individually.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

New born, babies, toddlers and kids. Families. Especially subjects who wont keep still. Corporate head shots for use in social media and websites.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We don't employ junior photographers, Our photographer Philippe has over 15 years industry experience behind the camera and a total of 20 years in customer service roles.  Highly experienced with babies & kids. Expert with corporate clients. 2 Business awards and published work.

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