Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and always guarantee our workmanship on every project that we complete for 5 years from the completion date and 15 years on our high quality materials.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We were doing a job for an elderly lady, whilst pulling out some old gyprock off a wall we found her late husbands life savings, which the lady was very pleased about as she thought it was lost forever.

Question 3

What do you like most about your job?

Accepted Answer

We like our because we get to, rebuild, update and recreate peoples homes which always makes us smile when we stand back and see the finished product from what was old or damaged to what is now modern and beautiful.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should always ask for a detailed explanation of why does the work need to be carried out and or what if you don't etc... your the customer you deserve to know.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our most commonly asked question s are how"much to do the job" which generally follows by "when can you start"   as our quotes are always the fairest price we can offer.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We work on face value and fair quoting which is clear when we explain each aspect of the job were quoting and why that job needs doing etc,  we understand that as the customer you have the final say to if we go ahead with the work or not so you can make your own mind up.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Because were the best, the cheapest and always turn up on time every time and pride ourselves on customer satisfaction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Generally we need to come look at the job to quote it but if you have a good description of the job we can generally quote over the phone,  and if the job is out of our budget from a phone quote we will advise you before starting the project.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We give free advice and only do the job that we believe needs doing which saves the customer money and saves our backs.. at the end of the day the choice is yours as the customer.

Question 10

What makes your pricing competitive?

Accepted Answer

We have excellent trade discount on our materials which allows us to pass the saving on to the customer,  we work on a labour and material quotation system and never ever work on a huge profit margin,  were a family business and will  work  to your budget.

Question 11

How do you normally charge for your service?

Accepted Answer

We require a deposit on delivery of materials (usually 50 percent of quoted price) and the rest on completion of project at hand over stage,  always a quick prompt easy transaction.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects of interior linings including plastering, carpentry, demolition and carpentry, domestic  commercial, renovations and repairs,   from a hole to a block of units.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We do plastering, painting and carpentry all work carried out by trade qualified and competent trades people who are highly skilled and the best at what they do or we don't hire them.

Independent Plastering

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