Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I do have business insurance which includes public liability, plus all the trades I work closely with are all licenced and insured.  All work is guaranteed

Question 2

How did you decide to get into your line of work?

Accepted Answer

Even though I have grown up around it, I had not considered it as my career. I fell into due to personal circumstances and realised I enjoyed meeting clients to discuss their requirements and then designing the space.

Question 3

What do you like most about your job?

Accepted Answer

I love providing clients solutions to their space, putting the design together, colours and finishes, to see the clients reactions when they realise they could have something they thought could not happen.  Also the end result when the job is finished.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Personally, I like to meet with the perspective client in their home, to get a feel of the space that is under discussion.  This also allows the client to see how I work and to see if we click

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A very high percentage of my work has been by referral, so potential clients already know what they are looking for, have seen my work, so usually the question relates to time and cost.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have an honest and unbiased approach to all new jobs.  I have been in the industry now 25 years.  My parents are manufacturers of kitchen cabinets and joinery.  So who best to learn a craft from.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I work with the client one one one, guiding them to achieve the best result and solution for their requirements

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the client wanting to achieve What look is the client wanting to achieve Is the client open to suggestion

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Talk to a professional like myself Have an idea of the budget you would like to work with, but have room for extra Look at finishes, etc, there is so much available and price does vary

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

It always helps to meet onsite to get a feel for the home and get an idea of what the client is looking for and to see how best it will work. Special offer to Oneflare customers is 10% off initial consultation

Question 11

What makes your pricing competitive?

Accepted Answer

Hourly rate is competitive as well as package pricing.  Service is high on the agenda and follow up important.  Don't get caught up charging for every little thing, but obviously within reason.

Question 12

How do you normally charge for your service?

Accepted Answer

I provide a number of services -Design only offering 3d images, floor plan and elevations. Design and sourcing quotations, sourcing materials.  Project management working with my team.  Charges can be by the hour or as a project.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Provide storage solutions, create space where you might not have considered.  Love designing and working with clients in providing them the best design outcome.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Have worked In the industry more than 30 years plus on the job training in cabinet making and design. Worked in the factory manufacturing kitchen cabinets and joinery as well as on site installation

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