Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured & all work is guaranteed & it depends on each job to the length of the guarantee

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was 14 & had left school, saw an add in the paper , called the number, been in the industry since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We once done a job for a little old lady who's husband had passed. The poor lady was Ripped of from a group of men claiming to do roof restoration & driveways. They charged her through the roof & done such a poor job. It really upset my brother & I so we fixed the roof & gutters at cost price.

Question 4

What do you like most about your job?

Accepted Answer

I love how we can transform an old rough looking house to a new modern looking house. It gives me great pleasure to see such a huge difference in each finished job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask to see photos of previous jobs done or ask for references from previous jobs that have been done.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most questions asked would be , what guarantee do you give & that depends on each job. Also what materials we use. We use only the best from top companies

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 27 years experience I can guarantee you will get the best job done & we take a lot of pride in our work. We want you to recommend us to friends & family

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a family business who can guarantee you will get the best job done. Most of our work comes from referrals.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need your phone number & we need your address & also need to know exactly what you need done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save on price by getting more done. Do the larger the job the less you pay. For example if you get gutters, Facia & roof restored all in one go. You will get a better deal.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer our oneflare customers a competitive price & great workmanship. In some cases we can give a discount

Question 12

What makes your pricing competitive?

Accepted Answer

We can be very competitive in pricing which includes price matching. Bring us your quote & we can look at it to compare.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge as per job. We ask for a deposit, once the deposit is received materials are ordered. Then we like to do the job right away. Once the jobs completed then we ask for the balance.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all areas of roofing, if there's something we don't do, we can recommend someone who can. Tin Or tiled roofs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified tradesman with trade certificate, certificate of competency, I have done many jobs over the years, from small additions to Hospitals & University's & more

Jamies Roof & Gutter Restoration

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