Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

M1 Motors is fully insured company with current Certificate of Currency. M1 Motors also guarantee the work conducted on your vehicle for 12 months accept parts as some come with limited warranty and others come with more than 12 months warranty

Question 2

What do you like most about your job?

Accepted Answer

Liaising with customers on a daily base, helping customers when they in need with their mechanical issues, and seeing customers leaving our workshop happy and satisfied with the quality of work and competitive pricing when they have a price in mind

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long my car would take to finish the service? What parts are you using for my car, eg. genuine or second hand. Is the quoted price including Parts, Labour, GST and Warranty? What type of Warranty do I get? 3 months normally for second hand parts and should be 12 months for Genuines Parts

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How long would it take for RWC A. Up to two hours  Q. Do I need to book my car for service and/or RWC? A. Yes please to ensure we have the spot for you

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

M1 Motors not only have full time qualified and experienced Mechanics but we also have long term qualified experienced Engineers that will conduct the work on your vehicle for the right and accurate advice.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

M1 Motors team have full time qualified engineers and mechanics who can give you the right advise when it comes to your car concerns regardless how big or small the job is

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Has the car been serviced with us before? - Has the car been regularly serviced "to you knowledge" - When was the last time you have serviced the car

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Please do not allow your car to pass the due for service date or kilometers by long as this could cause further damage to your cart 2. Give us a call for a "Free" over the phone advice and help if you have notice any strange noise or something not normal.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One of the special offer that we can offer Oneflare customers is providing a free Loan Car as well as Free Fee Fuel, providing we have enough notice and subject to loan car availabilities accordingly

Question 10

What makes your pricing competitive?

Accepted Answer

We offer Oneflare Customers the following Discounted Logbook Services: $130.00 Sedan/Wagon/Ute Petrol  $150.00 Sedan/Wagon/Ute Diesel $220.00 Sedan European $260.00 Sedan European Diesel

Question 11

How do you normally charge for your service?

Accepted Answer

Oneflare Customers get offered a discounted deal of $130.00 for a petrol sedan and $150.00 for Petrol SUV. It is part of the commitments we offer to Oneflare Customers

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer the most reasonable Roadworthy Certificate (RWC) when it come to pricing, at the same times we provide our customers full and accurate report. We have been Vicroads Licensed Vehicle Tester for over 18 years now

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the business for over 32 years with great tracking records when it comes to customers satisfaction. Please check M1 Motors Google Reviews for our happy customers' comments and feedbacks

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