Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am covered with 5 million dollars of public liability My workmanship is guaranteed my pride & quality

Question 2

How did you decide to get into your line of work?

Accepted Answer

It has been a family tradition I am the 4th generation of Painter & Decorators with possible links going back further my family name is well known within the trade for delivering top quality workmanship.

Question 3

What do you like most about your job?

Accepted Answer

My jobs allows my to use my artistic skills & keen eye to detail, & the end job what more could want than pleasing a customer.  It is also a real pleasure to stand back & look at your work on completion of the job to see the transformation I have achieved for the customer.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they fully qualified with Cert III in Painting & Decorating.  Do they have Customer references?, fully qualified & insured & willing to provide evidence of this.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does it cost? I give a written quotation. How long will the job take? I give an estimated time of completion.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I hold a national police certificate. I am Reliable and trustworthy from past customer experiences. I have customer references and over 27 years of experience here in Australia, the UK & in France.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I provide top quality workmanship with customer references with public liability and I am WHS compliant.  With over 27 years experience here in Australia and working in London on heritage-listed buildings & in France, I am also fully qualified & licensed.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When would you like your work started & completed by. Customers name, address, email address, mobile number, single or double story dwelling, parking availability.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For interior painting, have your room as empty as possible. Remove curtains and furnishings. Let me purchase the materials.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I am happy to offer Oneflare customers 5% off the quoted price.  Terms and Conditions apply, one discount per new customer only. Free quotations.

Question 11

How do you normally charge for your service?

Accepted Answer

I would normally come out and see what work you are requiring and give you a written quote for your work as a fixed price or hourly rate.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 27 years of experience, fully qualified, I have certificate III in Painting and Decorating UK NVQ City of London Institute. I also have a Cert 4 in Training & Assessing, which I teach Cert 3 Apprentices in Painting & Decorating.

Mark Hickford

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