Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My business has insurance and i guarantee all of my work as that i try to do it at the highest of standards

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved working with my hands and it helped that my father was also very good at his job and that is what made me choose tiling as a proffesion

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

As i have been around for a while there are a few but the best would be a client who renovated and i di the tiling and at the end of they job cooked up a bbq for all the trades who did the house and gave me 2 bottles of gentleman jacks for his appreciation as well as the cost of the job.

Question 4

What do you like most about your job?

Accepted Answer

I love my job in the sense that before i arrive on a job the walls or floors are just bare and by the time i am finished it looks like a masterpiece. Especially renovations.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If a customer is legitimate about getting a good job they would ask what materials are you using and what is your plan not what is the cheapest price

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They normally ask how long will a job take, how much is it going to cost and do you clean up after you are finished. I answer each job as i see them

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been in the industry for 25 years and pride myself on my work. I have  tiled for almost all of the major builders over the years my main one being JWH group for over 20 years.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have been in the tiling and building industry for 25 years. I, along with many other trades are diversifying and using the power of the internet  to try and acquire other avenues of work.I will do any tiling or stone work. Let my work do the talking!!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

You need to know what sort of quality of job they want,  type of tiles for what adhesive is needed, what the walls or floor condition is, how soon or not the job needs to be completed

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Again depending on the job you can remove tile yourself, have there own disposal of rubbish,coffee is always a must

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

This is open for discussion as every job is different. Of course the larger the meterage the more competitive the price will be

Question 12

What makes your pricing competitive?

Accepted Answer

I pride myself on giving the best possible job for the best possible price. I do not quote for the unless i can do the job.

Question 13

How do you normally charge for your service?

Accepted Answer

Each job requires a different price as there is no two jobs that are the same. Each is charged on its difficulty also

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Any aspect is not to hard. I do like renovations, stone , bathrooms and waterproofing to any substrate from ponds to showers

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I completed my apprenticeship under my father. I also have the privelage of building supervisor for 2 years.I have my white card,scaffolding ticket and the 25 years experience also.

Mel Coppolina Tiling

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