Public Liability Insurance
Very happy with the service we received. Communication excellent. They know the business!
Reliable and efficient service. Friendly, courteous and helpful management team.
03 May (last edited 03 May)
Melbourne Central Cleaning offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
Our motto is "knowledge through experience," therefore we are known for the quality of our cleaning because we only employ experienced cleaners who have an eye for detail. We also place a "bond guarantee" on our cleaning because we are confident that are cleaning will enable our clients to receive their bond back in full. *conditions apply
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in vacate/end of lease/bond/move out cleaning and carpet steam cleaning. We provide comprehensive cleaning packages with carpet steam cleaning included. We also conduct pre-sale cleaning preparing properties for sale and builders or after renovation sale cleaning.
What makes your pricing competitive?
Our prices are competitive because we are able to provide both cleaning and carpet steam cleaning services at the same time. Our clients do not need to engage a separate steam cleaning company which in turn saves costs. Our carpet steam cleaning prices are discounted when combined with carpet and/or upholstery steam cleaning. We also deliver very high quality at reasonable prices.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Steam cleaning technicians are all IICRC credited. All the cleaners have been cleaning for a number of years and so have the experience and expertise to service all clients. All cleaners that join our company are also given further on the job training to ensure that company standards are met. job sites are routinely inspected by the owner or Cleaning Supervisor to ensure that quality/standards are met.
How do you normally charge for your service?
Properties are charged in accordance to the number of rooms: bedrooms, bathrooms, living areas. The size of the property, the number of cleaning services required, the attention to detail required, the duration of the cleaning required and the overall condition of the property.
Are there any special offers you would like to offer to Oneflare customers?
We have a carpet steam cleaning offer at the moment: Get 3 carpeted rooms steam cleaned for $75 *conditions apply. We area able to offer an automatic $25 off with every cleaning booking for Oneflare customers only with all transaction $150 or more only. (These offers must be mentioned at the time of booking)
How can a customer save money before you start the work? Please give 3 tips
To save money, the customer should ensure that 1. all food, personal belongings, furniture and rubbish be removed from the property prior to cleaning 2. the property is kept in reasonable condition: don't let it get too run down and dirty (particularly appliances) just because you are moving out 3. take care will walls to ensure they don't get too marked either during your tenancy or in the process of moving
What are the typical things that you need to know before you can provide a quote to a customer?
Properties are charged in accordance to the number of rooms: bedrooms, bathrooms, living areas, the number of windows and the condition of the walls The size of the property, the number of cleaning services required, the attention to detail required, the duration of the cleaning required and the overall condition of the property is also taken into consideration.
Are you an insured business and do you guarantee your work?
We have workers compensation and full public liability insurance to the value of $10,000,000. We also place a "bond guarantee" on our vacate/end of lease cleaning because we are confident that are cleaning will enable our clients to receive their bond back in full. *conditions apply: we are unable to guarantee pre-existing stains on the carpet, dirt, grease and residue that is unable to be removed from surfaces due to wear and tear, negligence by the tenant and a lack of long tern cleaning and/or maintenance. We are unable to rectify any damage caused to the property by the tenant. We do guarantee our cleaning and will return to the property and rectify any cleaning issues if items have been missed and/or not been cleaned properly only if the items in question are capable of being restored with ordinary domestic cleaning products and practices. Furthermore, if venetian blinds are extremely soiled, not just with dust but with stubborn residue, we recommend that a professional blind cleaning company be employed to provide this service as it may be more cost effective to do so.
What makes you the most reliable and trustworthy person for the job?
I am the owner of the business and answer all phone call and email enquiries myself. You will receive a personal service, second to none. I am passionate about my business and cleaning and have a great team of reliable, experiences and trustworthy cleaners to service you at any time. I only employ quality cleaners so you can rest assured, that the job will always be done well with no hassle or disruption to your life. I can guarantee that you will receive the best customer service from my staff and myself. In fact I will go out of my way to exceed your expectations as my business relies on referrals and repeat business and not just the one off customer so it is in my best interests to keep you happy and loyal.
What questions should a customer ask to hire the right service professional?
Customers should ask what the cleaning inclusions are. A lot of cleaning companies will quote you are cheap price to hook you in but you will find that carpet steam cleaning, walls, windows and balconies are not included in their quote on the phone. Once they arrive at your property, they will notify you that these items are additional to the price quoted and will then upsell these items at inflated prices, knowing full well that you require these items to be cleaned in order to satisfy the obligations of your lease. You will then be forced to pay more than expected. WITH MELBOURNE CENTRAL CLEANING, THESE ITEMS ARE INCLUDED IN THE QUOTATION FROM THE BEGINNING MINIMISING NASTY, EXPENSIVE SURPRISES
How did you decide to get into your line of work?
My husband started the business in 1997. Initially, my husband just did professional window cleaning and then he decided to get his accreditation in carpet and upholstery steam cleaning. One day while he was steam cleaning, he was asked by the client whether we also did cleaning and he thought, why not, this was a good business opportunity to offer both services together at competitive pricing. So he roped me in, we then employed another family member and the business grew from there...
Do you have a favourite customer story you would like to share?
We had a property where the walls were completely yellow due to smoking and the landlord was beside himself with worry that he had to spend thousands of dollars on painting the property. Thanks to my diligent cleaners and some superior cleaning products and techniques we were able to clean and restore the walls, saving the landlord quite a large expense!
What do you like most about your job?
I enjoy the positive feed I receive from happy landlords, real estate agencies, property managers and customers. I love it when a property comes up looking clean and shiny. It gives my cleaners and myself great job satisfaction and actually inspires us to go that extra step. I love it when customers appreciate our work and reward us with repeat business and refer us to their friends, colleagues and family. The tips are great too!
What questions do customers commonly ask and how would you answer them?
What will the cleaning cost? How long will the cleaning take? How is your price determined? What is included in the cleaning? Properties are charged in accordance to the number of rooms: bedrooms, bathrooms, living areas. The size of the property, the number of cleaning services required, the attention to detail required, the duration of the cleaning required and the overall condition of the property. The total amount of time taken to clean a property will depend on client's cleaning requirements, the size and the overall condition of the property. Each property will vary based on these circumstances. We can tailor packages to suit every customers needs and budgets. For more information regarding the inclusions in our vacate/end of lease cleaning or other services, please visit our web-site: www.melbournecentralcleaning.com.au