Public Liability Insurance
Registered Tax Agent
Tax Agent License
Have provided a good service for me and the wife for the last 3 years. Thanks
18 May (last edited 18 May)
Thank you John for your comments
Great except with responding to emails (I got one at 8PM on a Saturday for some reason, and it took a few days to hear back about various things) and the person who did my taxes in particular tried to sneak an extra charge in for the convenience of taking their fees out of my tax refund or whatev... Great except with responding to emails (I got one at 8PM on a Saturday for some reason, and it took a few days to hear back about various things) and the person who did my taxes in particular tried to sneak an extra charge in for the convenience of taking their fees out of my tax refund or whatever. I was not informed of this fee. They then asked me to email them my credit card details, which makes me extremely uncomfortable. It's one thing to give your card details out over a secure format and it's quite another to just email them in plaintext to someone I don't even know. Ask to pay their fee by direct deposit to avoid both issues. I still have a feeling I could have gotten more back than I did (they never asked me about health insurance but I'm on my family's policy) but I don't really want to deal with the hassle of chasing them up for it.
Hi Linh, thank you for your feedback. We are sorry to hear that the customer service you received was not satisfactory. We do aim to get the best refund possible for all of our clients. We hope that we will be able to assist you again in the future and will endeavour to make this a better experie... Hi Linh, thank you for your feedback. We are sorry to hear that the customer service you received was not satisfactory. We do aim to get the best refund possible for all of our clients. We hope that we will be able to assist you again in the future and will endeavour to make this a better experience for you.
Mr Tax Refund offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
1. We are by far the best value*. 2. We are by far the quickest, easiest and most convenient. 3. We by far the most thorough to give you the best result – guaranteed! 4. We are specialists - Tax is all we do 5. At your option - Pay $0 up front!
What experience, skills, qualifications or training do you have to make you the right person for the job?
This year over 15,000 group tax returns will be lodged by our team of over 50 tax experts. We do this by making sure our people have the very best qualifications and up to date knowledge. Our team are fully qualified tax specialists, CPAs, CAs, AFPs…you get it, they’re a brainy bunch.
Is there a particular aspect of your trade or industry that you specialise in?
We are specialists - Tax is all we do. Most accounting firms don't like doing individual or sole trader tax returns. Because we focus our services on high volume tax returns for individuals and sole traders we can provide great service at the lowest possible cost.
How do you normally charge for your service?
Expert tax advice starts at just $99 for basic individual returns. More complex returns will cost you a little more, but nowhere near the rate you will pay your average qualified accountant. At your option you can also have our low fees taken from your refund so there's nothing to pay upfront.
What makes your pricing competitive?
We have Simple, Low Cost Fees that are fully tax deductible. WIth Mr Tax Refund you'll save hundreds compared to other accountants with similar qualifications. And...You won’t find us in an office. Offices cost money which you end up paying for. Most of our team have worked in the offices of expensive tax firms where they were charged out at top dollar. They now work from home for us. Our clients get the same experience and personal service but at much less cost.
Are there any special offers you would like to offer to Oneflare customers?
Oneflare customers receive our best rates Australia Wide. One-on-one expert over-the-phone tax return advice starts at just $99. Our usual starting price is $125.
How can a customer save money before you start the work? Please give 3 tips
Come up with a list of questions you have for us and gather the following documents before your phone consultation - Private Health Insurance Cert. PAYG Summaries. Rental Income Details. Shares and Investment Details. Receipts, Log Books, Diaries, Statements etc to show any claimable deductions. Government Payment Details. Bank Details for your Refund!
What are the typical things that you need to know before you can provide a quote to a customer?
If you are an Individual or Sole Trader. How many previous years you require (we can check this for you) If you have investments like investment properties or shares. If you want to pay $0 upfront
Are you an insured business and do you guarantee your work?
We were first in Australia to offer a 100% ‘Double Your Fees Back’ Maximum Refund Guarantee. We offer a FREE review of previous returns, a FREE ATO status check and if you owe tax can help put a payment plan in place at NO EXTRA COST. When you complete your personal tax return with us you have the option to add on audit insurance, which means we will provide the associated accountancy services free of charge if you are audited. In addition, our partner companies offer insurance advice tailored to individual need. They are specialists in Income Protection Insurance.
What questions do customers commonly ask and how would you answer them?
How long until I receive my Tax Refund? Once you complete your Tax Return with us phone we have a 2 different staff double check it for accuracy. Then we lodge it with the ATO. Processing times after that are normally 7-14 days. How much Tax do I have to pay? How long is a piece of string? It depends on many factors, including income, spouse, kids, Medicare Levy, investments, allowable deductible expenses and insurances. If you would like a ball park figure try the ATO tax calculator (Google). If you have any concerns or would like to discuss your situation please get in touch. Can I lodge my Tax Return before the lodgement date has opened? The only time you can do this is if you are not going to work for the rest of the financial year. Tax returns submitted like this are processed manually by the ATO. They may also contact your employers. Because of the more involved processing, if you’re due a refund it can take up to 3 months to be released. Patience! Please get in touch if you would like us to lodge your Tax Return early. Do I have to lodge all my PAYGs? Indeed you do! All income must be declared. ATO have released my refund but I haven’t received it, why? If you deferred our fee to have it taken from your refund, it takes us up to 48 hours for us to process it. Your bank can then take another 48 hours to process it. All up allow 4 business days from when the ATO pays you for the money to hit your account. If this doesn’t answer your query please get in touch. I have not received my refund, and I am going to get evicted so desperately need the money. Can you help? In cases such as this it is possible to submit a hardship request to the ATO. This is a request to release your funds. To do this we need supporting documentation, for example an eviction notice or demand notice. If approved by the ATO, the refund can still take 14 days or more to be processed. In genuine scenarios like this it is best to act quickly to get the ball rolling. What documents do I need to complete my personal tax return? Private Health Insurance Certificate Group Certificate PAYG Summaries Rental Income Details Shares and Investment Details Receipts, Log Books, Diaries, Statements etc to show any claimable deductions Government Payment Details Bank Interest Details Bank Details for your refund How much will your services cost me outside of your tax return services? Not an arm and a leg that’s for sure! We pride ourselves on transparency in all our client relationships, which means we agree our costs up front. None of the old fashioned, feeling afraid to call your accountant because you’ll be on the clock! By keeping transparent about everything we do, it ensures you know what you’re paying for, and we have to work hard for your money. It also means we can keep the costs for our services low, whilst maintaining optimum quality of service. Call in for a free consultation if you would like us to take you through the options. This is the first time I have done a business tax return and I have no idea what to do. Please help! No worries. We are forever dealing with people in this situation. However the worst thing is to keep putting it off. Give us a call or drop us an email to have a chat to one of our accountants or make an appointment for a free consultation. We’re always happy to give advice, but it’s best done over the phone or in person to make sure it is suited to you individual situation. We appreciate new businesses can be hectic and tax returns are probably the last thing on your mind. The good thing is we can put things in place to keep it nice and simple for you. What documents do I need to complete my business tax return? Sole trader: ABN / TFN Income and expenses (spreadsheet or your bookkeeping software) Business/Company: Copy of financials Balance sheet ACN Asset Register
What questions should a customer ask to hire the right service professional?
Ask if they seek all possible deductions and provide a 100% Maximum Refund Guarantee to all clients. Also ask how many tax returns they have completed what their basic rates are and how quickly they can get started.
What do you like most about your job?
Our team loves dealing with a variety of clients Australia Wide and going to bat for them to ensure they don't pay any more tax than they should.
Do you have a favourite customer story you would like to share?
We recently convinced a gentleman to compete 11 years of overdue tax returns which to his surprise resulted in a tax refund of over $35,000. There are many more examples.
What makes you the most reliable and trustworthy person for the job?
Our tax group holds 2 ATO Registered Tax Agent Licences, has 7 Registered Tax Agents and over 50 qualified tax experts Australia wide. Since launching 6 years ago we have lodged over 55,000 tax returns for Aussies like you.
How did you decide to get into your line of work?
We saw a lot of people getting disillusioned with their Accountant. The bill didn't reflect the level of service people were getting. There had to be a better way so we conceived a hassle-free, discount, over-the phone Tax Accountant - Mr Tax Refund. That was 7 years ago and we haven't looked back.