Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are required by law to have insurance and we are fully insured. As lawyers, we have professional rules that apply to the work we perform that it meets the standard of a competent lawyer.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love helping people. We stand for justice, respect and results. Solving difficult legal issues, informing people of their legal rights and empowering people is an important and rewarding part of our job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Due to the confidential nature of our work, we will simply leave some recent customer feedback given to one of our lawyers: "Yes, you really made a difference...thank you so much. I was a somebody to you and I thank you for that.... You are one in a million."

Question 4

What do you like most about your job?

Accepted Answer

We get to help people on a daily basis ensure there is justice and fairness. The best part of our job is getting results for our clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The most important question is, what solution can you give me and what result can you get me? When you are going to a lawyer you are seeking the best result and outcome available.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers commonly ask: 1. What is the cost? 2. What is the expected time frame the work will be completed by? 3. What information do I need to provide? 4. Is there anything I should do? 5. Is there anything I should not do?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our lawyers go the extra mile for our clients, we pride ourselves on being available when you need us, we are results orientated, we actually care about the outcome and we rely on word of mouth from our happy clients for our future livelihood.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My Legal Crunch is progressive and trusted to give you clear legal advice and services when you need it. Our clients are always a somebody to us. We get to know your personal circumstances and find you the right lawyer to solve your legal issue. See our website at www.mylegalcruch.com

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The general background about the legal matter, whether anyone else was involved, any paperwork or documents you have and key dates for any relevant events.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Write some dot points down on a pad about the issues you are facing and the outcome you want. 2. Write down all relevant dates on a pad and tell us so we determine if there are any time limits that apply to your matter. 3. Let us know if you have any documents relevant to your matter.

Question 11

What makes your pricing competitive?

Accepted Answer

We are progressive lawyers. Not only do we provide fixed legal fees in many cases, we also keep your costs low by utilising technology where possible to increase efficiency and communicate effectively with you. That means we are easily accessible and available when you need us.

Question 12

How do you normally charge for your service?

Accepted Answer

We provide a fixed fee option in many cases so you know what your legal fees will be ahead of time. If we cannot provide you with a fixed fee, we provide an estimate of your legal costs up front and provide full transparency of all the steps involved so there are no surprises.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have family lawyers, employment lawyers, criminal defence lawyers, wills and estate lawyers and commercial lawyers. By providing these services we give our clients broad service as well as legal knowledge in each particular area.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are experienced, honest and trusted lawyers. We have family lawyers, employment lawyers, criminal defence lawyers and wills and estate lawyers and commercial lawyers. Please see our website at www.mylegalcrunch.com

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