Qualifications
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ABN - 37392738983 37 392 738 983
Reviews (1)
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VerifiedLast edited Jan 31, 2021
Had these guys complete a bond clean in Charters Towers for me, done an exceptional job, no complaints, passed with flying colours. I definitely recommend and appreciate their help, thanks guys!
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Frequently Asked Questions
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Why should a customer hire you over another service provider?
We are proud to be trained by Jena Dyco International and have attained IICRC (Certification). There are many carpet cleaners around, Have confidence in choosing us for a Pleasant Experience and Satisfaction Guaranteed.
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Is there a particular aspect of your trade or industry that you specialise in?
Customer Service is our #1 Priority, this involves delivering Amazing results in Carpet Cleaning, Upholstery Cleaning and Tile & Grout Cleaning. We have Advanced Stain Removal Technics to keep Your assets looking newer for longer.
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How do you normally charge for your service?
We generally can give you a fairly close estimate over the phone from information given by you. When we come to inspect we do work on a square meter charge or on a average room price, depending on how soiled, and the condition of the fabric or tile to be cleaned.
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What makes your pricing competitive?
As a small privately owned business, we can deliver extremely competitive prices as we don't need to pay for franchise costs, we take your calls directly, and not through a receptionist or call center. We prefer to communicate directly with our customers so that we can answer any Questions, give advice, and work in with your individual needs.
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Are there any special offers you would like to offer to Oneflare customers?
If our Oneflare Customers combine more than one of our services at the same service time we can offer 10% off on of these services. Please inform us at time of booking to take advantage of this deal.
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How can a customer save money before you start the work? Please give 3 tips
To save Costs in Carpet cleaning:
Pre-vacuum carpet well be for we arrive.
Have your carpets professionally cleaned every 12 - 18 months if you have high traffic area's, & every 2 years for low traffic area's. Example: Retirees.
Have stains professionally treated within 24hrs of them occurring, this also increases the chance of them responding well. -
What are the typical things that you need to know before you can provide a quote to a customer?
Please provide details about your Situation, whether you are vacating the property, wanting to have them cleaned as a part of a regular routine, or wether you are just after the walkways cleaned.
If you can work out the square meters of the area to be cleaned we can give you a more accurate price over the phone, please remember to include carpeted stairs and hallways. -
What experience, skills, qualifications or training do you have to make you the right person for the job?
We have worked in the Cleaning Industry for well over 20 Combined years. In that time we have had experience in many types of cleaning applications from Domestic & Commercial through to Industrial & High Care Facility Cleaning demanding the highest standard of hygiene.
As the Proprietors of the business, we are Professionally Trained by various Institutes and Training Organisations to meet the demands of all sorts of challenging situations.
'NSM Works' use a Truck Mount Machine for Carpet, Upholstery & Tile Cleaning to delivery amazing results without draining your Power & Hot Water resources. As opposed to Portable units that rely on your power and hot water, our Truck Mount unit has the ability to heat water in access of 100° Celsius and has approximately 400CFM of lift (vacuum) as compared to a Portable unit of about 110CFM at best.
This means:
Faster Drying times
Enhanced soil removal
Greater cleaning capability
Superior results
Increased cleaning time efficiency which means less down time for you.
We understand the economic pressure on home owners and strive to keep our Prices Affordable. In doing this we can work to your budget, so whether your after a full complete clean of your carpeted area's or just the walkways maintained to prolong the life and cosmetics of your carpets, talk to us today to organise a free Inspection and Quote. -
Are you an insured business and do you guarantee your work?
We are Insured for your peace of mind and protection, and offer a 100% Satisfaction guarantee on our work, if you are not completely satisfied, we will re-service the job for free.
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What makes you the most reliable and trustworthy person for the job?
We rely on word-of-mouth customers, and for this reason we believe Punctuality is of utmost importance.
As the Owner Operators of the business we deal directly with our customers to ensure Customer satisfaction and Confidence. -
What questions do customers commonly ask and how would you answer them?
Do you Steam Clean Mattresses?
Yes We Do, using the power of our truck mount machine, we first dry vacuum to extract Dust, Dust mites, and foreign materials, then pre-treat to break down soiling, nuetralise odours, then Steam Clean to disinfect, extract and rinse to provide a fresh & Hygienic clean.
Unique Selling Points
- Charters Towers, Bond Cleans, Commercial Cleaning, Carpet Cleaning.