Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

On Top Solutions Pty Ltd is an Australian company offering service, design and installation of electrical and HVAC systems for industrial, commercial and residential buildings. On Top Solutions is fully ensured and every job comes with a safety and workmanship guarantee.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licenced? Are you insured? Have you had experience like this before? Can I see some photos of your previous work?

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Will you turn up on time". In short, YES. If we cant make it out on the day that we have organised we generally offer a discount. This doesn't include traffic or other unforeseen circumstances.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

- Delivering WOW service – exceeding every client’s expectations. - Demonstrate highest level of integrity – Doing the right thing even when no one is watching. - Customer care – we value our clients and express this in our relationships.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We are committed to delivering a quality, professional service to all of our clients and our high standards are reflected in the rapid growth of our customer base. The majority of our business has come from referrals and recommendations, which reflects our dedication to providing excellent service a

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Oven not working? Check that the digital clock is set. Sounds silly but it works!  - AC not cooling efficiently? Check and clean the filters.  - No Power? Check for any tripped circuit breakers or blown fuses (make sure to turn off the main switch before replacing fuses!!)

Question 7

How do you normally charge for your service?

Accepted Answer

Quoted or Do-And-Charge. On Top Solutions has resources both financially and organisationally to ensure competent and timely delivery of any contract undertaken.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

On Top Solutions provides services to residential and commercial organisations throughout New South Wales, principally in the field of electrical and air conditioning.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

On Top Solutions Pty Ltd has expertise in the following: Electrical, Data, Phone PABX & VoIP Systems, Fibre Optics, Synchronised Clock Systems, Emergency Lighting Install & Testing, Switchboard Changeovers and Upgrades, Boom and Sliding Gates, Bollards, Intercoms, CCTV, Air Conditioning.

On Top Solutions Pty Ltd

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