Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full public liability insurance with Allianz. We fully guarantee all work completed for 30 days. On the other hand, of you are not happy with the job, ITS FULLY FREE!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our passion is helping people. With our I.T. skills, we thought it would be a brilliant way to use our strongest skills where they will be needed the most.

Question 3

What do you like most about your job?

Accepted Answer

We love the fact that we can help people and their businesses get back on their feet from a standstill. Lets face it, when your computer systems crash, your hopes and dreams also pause for a while too.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

A) Do you offer a money back guarantee? B) Are your staff trained to a tertiary level C) Are you fully insured (in case there are any issues) D) Do You have a no - fix no - charge policy? E) Do you back up any data in case of loss or thedt prior to commencing the job?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A ) How do I defrag my hard drive? Go to start, my computer, right click on c:\ go to tools, then select Defragment. B) Why does babylon search toolbar keep coming back? When you download free software, Babylon has a small checkbox hidden in the software terms and conditions. Uncheck it and it will not install again. C) Do we need antivirus software or is it just a sales gimmick? YOU DO need antivirus software, especially if doing internet banking. We recommend and use Kaspersky 2013.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

A) FULL MONEY BACKGUARANTEE! B) We are not backyarders - fully registered and insured. C) All our staff have a tertiary qualification specific to I.T.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

+ NO CALLOUT FEES! + WE ARE MOBILE! Visiting Your Site - Home or Business + You can pay with your credit card- EFTPOS AVAILABLE + Free Quotes As Always + Free Guarantee - Not Happy With The job? DONT PAY A CENT! + No Fix - No Charge ! + 18 Years of Experience in the I.T. field.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before a quote, we need to know the nature of the problem. Sometimes it may not be your fault or faulty equipment, and it can save your money as we may not even be needed in the first place. For example, you may have an internet issue, such as Telstra being down, etc. Tell us if you are on wireless, 3G, or ADSL.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Three ways to save money before we start any job: 1) Give us your username and password for your computer to commence work 2) Have your Service Provideer details handy for your internet router or email address where applicable 3) Have any additional disks handy that came with your computer(s) or laptop 4) google your problems if you can - they may be trivial and you may save having someone come out. 5) Always turn your items off in the wall for 5 minutes or more before trying again - then turn back on. 6) Laptops - remove your battery, then restart the laptop with the power plug only to see if the problem persists.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For clients that refer us to their friends via word of mouth, they will receive a spotters fee each time of $10.00

Question 11

What makes your pricing competitive?

Accepted Answer

We charge flat hourly rates - no callout fees or first hour charges. We may not be the cheapest, but most of our work is done quickly and professionally. Most lowly charging companies DO NOT GUARANTEE their work and take many hours to repair items usually resulting in an expensive charges either way. WE GUARANTEE all our work, and usally complete tasks within one to two hours on average, sometimes even less!!! SAVE ON FUEL: - WE COME TO YOUR DOORSTEP!

Question 12

How do you normally charge for your service?

Accepted Answer

EFTPOS FRIENDLY! Cash, Cheque, savings or credit. BPAY is also available for business clients. We Accept Cash And Cheque Payments. Electronic Funds Transfer is available for commercial clients.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cater for homes, small business, and schools. Laptop Repairs, Desktop Computer Repairs, and General Troubleshooting to get you back on track are areas we excel in.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

18 Years Of I.T. Experience. Founder: Tertiary Education In Computer Sciences and networking Current Microsoft Qualifications Network Courses via Adelaide TAFE

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