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Frequently Asked Questions
Why should a customer hire you over another service provider?
I always put the quality of the job done above the financial aspect, and trust that customer satisfaction will result in referred business. I never accept payment in advance of completing, to customer satisfaction, the task in hand.
Is there a particular aspect of your trade or industry that you specialise in?
Digitization and Restoration of photos, from hard copy originals, negatives or slides
Digitization and image enhancement of video tape originals
Digitization and enhancement of audio tapes, vinyl or 78s.
Are there any special offers you would like to offer to Oneflare customers?
Any customers, new or current, mentioning Oneflare as the source of their enquiry will receive 10% discount from the cost of digitization or restoration work undertaken.
What are the typical things that you need to know before you can provide a quote to a customer?
Size of photographs to be scanned
Extent of damage, or the extent to which damage should be removed.
Number of images involved
Any specific requirements that may effect the cost.
Are you an insured business and do you guarantee your work?
All work is guaranteed, and in the event of the result being unsatisfactory in some aspect, the operation will be repeated at no further cost. The quality of my work is the most important thing to me.
What makes you the most reliable and trustworthy person for the job?
A history of work undertaken successfully and on time (often meeting "rush deadlines"), combined with overwhelming customer satisfaction, makes me confident in asserting my reliability and trustworthiness. I never accept payment until a job has been completed.
How did you decide to get into your line of work?
A history of more than ten years private study and practice of the skills I now utilize professionally, and the satisfaction I gain from producing results of which I am proud, encouraged me to turn professional - a move endorsed by many friends and recipients of my work.
How do you normally charge for your service?
Although some jobs have a fixed price attached to them, my charges are based on an hourly rate of $35.00 as well as comparison with the rates charged by competing businesses.