Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured business and guarantee our work completed. If any errors identified at later stage, we fixed them at no extra cost to our clients

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since the age of 14 I was working with an Accountant and I enjoyed numbers as it speaks to me a story of any business I manage for my clients. So when I completed my Degree, I decided to become a Public Accountant and help small business owners to grow further

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our client before appointing us as their Accountant was very stressed and unhappy due to mess in the books and unable to manage business and personal cashflow. We sat with our client, discuss the challenges and setup cloud based software to manage day to day transactions.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy what we do because every business is different and when we help our clients to achieve the results we targeted then the smile at our client faces makes us feel like we are at the moon.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask is your present Bookkeeper / Accountant is Proactive or Reactive Are they answer your emails and phone calls in 24 hours time frame Are you just a number for your Accountant or the part of their professional family member

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is our service fee? And we say if you focus on cheap service fee then you will get cheap services. So hire an expert and do tell them what to do and how to do

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We make sure all our clients are able to get the maximum benefits by implementing various business strategies for their business and measure the outcome to show the differences. In most cases we cover our service fee by reducing our clients business overheads expenses

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The point of difference of our professional services is that we customise our services to suit our clients needs and budget. So we make sure client pays only for the services needed and no hidden cost at all. This enable our client to have a peace of mind and focus on their business growth..........

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what specific challenges are you facing at present to manage your business compliance Is your Bookkeeper / Accountant is proactive or reactive? Are you paying too much service fee to your present Bookkeeper / Accountant

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Use apps like (Receipt Bank ) to manage all receipts of expenses 2) Download all the bank and credit card statements in PDF and CSV format 3) Follow 50-30-20 rules to see the magic in your life. Contact us to explain in detail..............

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer 10% discount if Oneflare customers agrees to hire our services for minimum 12 months and refer us within their network of friends

Question 12

What makes your pricing competitive?

Accepted Answer

We charge minimum market rates to suit small business owners budget. Our prices starts from $22 per hour including GST for Bookkeeping and $99 for simple individual tax return. We can discuss the scope of work and provide fix price service fee as well.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally try to find the scope of work and then provide fixed price service fee so our client have a complete peace of mind and feel relax to focus on their business growth

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialised for Small to Medium size businesses. We provide one stop professional services to suit all businesses requirements.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our team members are fully qualified Accountants and Bookkeepers with 5+ years of practical experience. We make sure our client is stress free and enjoy work life balance. Doing business itself is challenging and we as professional make our client business journey smooth and easy.

Perfect Global Solutions Bookkeeping, Accounting, Tax & Business Services

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