Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I have full insurance. If you don't like your photos you do not have to buy any of your images and any money already paid towards a package (minus the deposit) will be refunded should you not want to purchase any images.

Question 2

How did you decide to get into your line of work?

Accepted Answer

In high school I loved photographing people and in particular capturing candid moments. When I had my first child it was the perfect opportunity to spend some time focusing on something I love and decided to also do this for a living.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customers are the ones who stay with me through the years. I love watching their families grow over the years and through time we develop a wonderful rapport. All returning clients get a discount for their loyalty.

Question 4

What do you like most about your job?

Accepted Answer

While I love the process and I love it when clients want to get creative, what I love the most is presenting clients with images they love. In particular when they have created an album and they can see the printed product instead of an image on a monitor.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Every photographer works differently, offers a different product and conducts their sessions differently. The best question you can ask is: what can I expect from start to finish?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What should I wear? It depends on the type of session but in general keep it and simple.  -Will I get the digital files? Yes, if it's stated in the package info  - Do you sell the RAW files?  No.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I always give 100% to everything I do. I will make sure to stay in communication with you throughout the whole process so you know what's happening.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I offer a personalised service for custom photography, whether that's a simple and natural shoot or a styled photo shoot I will work with you to achieve the photos YOU want. No hidden costs. I offer different types of sessions so that I am able to stay with your family through different family milestones.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-Type of session- newborn, family etc -Dates you are interested in. -Number of people attending the session. -Location of session. - A brief summary of how you envision your photos.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

-If you are having photos at your home make sure you have tidied as additional editing such as cloning out messy backgrounds will incur a fee per image. - Read your contract so you and your photographer are on the same page. - Packages are often the best value for money.

Question 11

What makes your pricing competitive?

Accepted Answer

My packages are all inclusive. This means that for the price you see you get the session, the stated digital images and products. No more to pay, no hidden fees. It will usually be cheaper to buy a package, this is to encourage you to get print products as well as your digital files. Having packages means you know exactly what you are getting and you can stick to your budget. If you choose to add extra's that is completely up to you!

Question 12

How do you normally charge for your service?

Accepted Answer

Payment can be made via Direct transfer or credit card.  Packages are inclusive of digital files and vary from $990-$1990. email for a full price list- I promise no hidden costs or hard selling.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in Newborn photography and Maternity photography. I also offer other types of sessions but these two are the one's I specialise in.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

-Diploma in photography -over 6 years photographing newborns and babies. - First Aid and fully insured. - I attend workshops and complete educational courses as a way to continue to improve my skills and service.

Veronica Molina Photography

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