Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured pest control company, and we stand behind the quality of our work. Our treatments are carried out by trained professionals using approved and safe products.  We also provide a service guarantee. If pests return within the guaranteed period, we will re-treat the area at no additional cost (terms and conditions apply).  Customer safety and satisfaction are our top priorities.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. Our team follows strict health and safety protocols, including hygiene measures and safe service practices, to ensure the protection of both our customers and staff. If a customer has any specific safety concerns, we are happy to accommodate reasonable requests to ensure their comfort.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow strict COVID-19 health and safety protocols to protect our customers and staff. Our measures include: Regular sanitization of equipment and vehicles Technicians wearing masks and protective gloves when required Maintaining social distancing where possible Contactless inspection and payment options Staff health monitoring to ensure no one attends service while unwell  Customer safety is our top priority, and we are happy to accommodate any additional reasonable safety requests.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I decided to get into the pest control industry because I wanted to provide a practical service that truly helps people protect their homes and businesses. Pest problems can cause stress, health risks, and property damage, and I saw an opportunity to offer reliable and effective solutions.  Over time, I developed the necessary training and experience to ensure safe, professional, and long-lasting results for my customers. Helping clients feel comfortable and pest-free in their space is what motivates me every day.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

ne of my favorite customer stories was helping a family who had been struggling with a severe bed bug issue for months. They had tried multiple DIY treatments but nothing worked, and they were extremely stressed.  After conducting a detailed inspection, we implemented a targeted treatment plan. Within a short period, the problem was fully resolved. Seeing the relief and happiness on their faces when they finally felt comfortable in their home again was incredibly rewarding.  Moments like that remind me why I chose this profession — it’s not just about pest control, it’s about restoring peace of mind.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about my job is being able to solve real problems for people. Pest issues can be stressful and disruptive, and it’s very satisfying to provide a solution that restores comfort and safety to someone’s home or workplace.  I also enjoy meeting different customers and building trust with them. Every job is different, which keeps the work interesting and challenging. Most importantly, seeing the relief and appreciation from clients after resolving their pest problem is the most rewarding part of what I do.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a pest control professional, customers should ask the following important questions:  Are you licensed and insured? This ensures the company operates legally and protects the customer in case of any damage or accidents.  What type of pests do you specialize in? Different pests (termites, bed bugs, rodents, cockroaches) require different treatment methods.  What treatment methods and products do you use? Are they safe for children and pets? Safety should always be a top priority.  Do you offer a service guarantee? Ask what happens if the pests return after treatment.  How many treatments will be required? Some infestations need follow-up visits.  Can you provide references or reviews? Customer feedback helps verify reliability and service quality.  What preparation is required before treatment? Proper preparation can improve results.  Asking these questions helps customers choose a reliable, professional, and trustworthy pest control service.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Here are some of the most common questions customers ask — and how we answer them:  1. How much will the treatment cost?  The cost depends on the type of pest, level of infestation, and property size. We provide a clear inspection and upfront quote before starting any work — no hidden charges.  2. Is the treatment safe for children and pets?  Yes. We use approved and regulated products and apply them according to safety guidelines. We also provide clear aftercare instructions to ensure everyone’s safety.  3. How long will the treatment take?  Most standard treatments take between 30 minutes to 2 hours, depending on the severity of the issue.  4. How soon will I see results?  Some pests show immediate reduction, while others (like termites or bed bugs) may take a few days for full results. We explain expectations clearly before treatment.  5. Do you offer a guarantee?  Yes, we offer a service guarantee. If pests return within the agreed period, we provide a follow-up treatment at no additional cost (terms apply).  6. Do I need to leave the property?  In most cases, you can stay. However, for certain treatments, we may recommend vacating the area for a few hours for safety.  7. How can I prevent pests in the future?  We provide prevention tips after every service, including sealing entry points, improving sanitation, and scheduling routine inspections if needed.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us reliable and trustworthy is our commitment to professionalism, transparency, and customer satisfaction.  We are fully licensed and insured, and our technicians are properly trained to handle different types of pest infestations safely and effectively. We use approved products and follow strict safety guidelines to protect your family, pets, and property.  We believe in honest communication — providing clear inspections, upfront pricing, and realistic expectations before starting any job. Most importantly, we stand behind our work with a service guarantee and follow-up support if needed.  Our goal is not just to eliminate pests, but to build long-term trust with our customers.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should hire us because we combine experience, professionalism, and a genuine commitment to safety and satisfaction.  Licensed & Insured: We operate legally and protect your property during service.  Trained Technicians: Our team is skilled in handling all types of pests safely and effectively.  Safe Products & Methods: We use approved, eco-friendly products that are safe for children and pets.  Transparent Pricing & Communication: No hidden fees, clear inspections, and upfront quotes.  Service Guarantee: If pests return within the guarantee period, we provide follow-up treatment at no extra cost.  Customer-Focused Approach: We take the time to understand your specific needs and offer advice to prevent future infestations.  Simply put, we deliver reliable, safe, and long-lasting solutions while earning your trust every step of the way.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we need to gather a few key details to ensure an accurate and fair estimate:  Type of Pest: Different pests (termites, bed bugs, rodents, cockroaches, etc.) require different treatment methods.  Level of Infestation: How severe is the pest problem? A larger infestation may require more time and resources.  Property Size & Layout: The size, number of rooms, and layout affect the amount of product and labor needed.  Previous Treatments: Any prior pest control attempts or ongoing measures help us plan an effective solution.  Customer Preferences & Safety Concerns: Information about children, pets, or sensitive areas allows us to select safe products and methods.  Accessibility: Are there areas that are hard to reach or require special preparation?  Gathering these details lets us provide a clear, accurate quote and a treatment plan tailored to the customer’s specific needs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three ways customers can save money before we start pest control work:  Clear the Area: Remove clutter, personal items, and furniture from affected areas. This makes treatment faster and more effective, reducing labor costs.  Follow Pre-Treatment Instructions: If we provide instructions (like washing bedding or sealing food), following them properly can prevent the need for extra treatments.  Identify All Problem Areas: Let us know all the areas where pests are active. Complete information ensures one thorough visit instead of multiple trips.  By preparing your home properly, you help us work efficiently — saving both time and money.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! To show our appreciation for Oneflare customers, we offer:  Free Initial Inspection: We’ll assess your property and provide a detailed quote at no cost.  Discount on First Service: Get 10–15% off your first pest control treatment.  Follow-Up Guarantee Included: Any follow-up visits within the guarantee period are free, giving extra value and peace of mind.  We want Oneflare customers to experience safe, effective, and affordable pest control solutions from the very first visit.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on value, transparency, and efficiency rather than just being the cheapest option.  Upfront Quotes: We provide clear, detailed quotes with no hidden fees so customers know exactly what they are paying for.  Efficient Treatments: Our trained technicians complete work efficiently, which reduces labor costs and prevents the need for repeated visits.  Safe & Effective Products: We use approved, high-quality products that work the first time, saving customers money in the long run.  Customized Solutions: We tailor treatments to your specific situation, ensuring you pay only for what is necessary.  By combining safety, effectiveness, and efficiency, we offer fair pricing that delivers real value.

Question 15

How do you normally charge for your service?

Accepted Answer

We normally charge based on a few key factors to ensure a fair and accurate price:  Type of Pest: Different pests require different treatment methods, which affects the cost.  Property Size & Layout: Larger or multi-level properties require more time and resources.  Severity of Infestation: The more severe the problem, the more extensive the treatment needed.  Number of Treatments: Some infestations may require follow-up visits to ensure complete eradication.  We provide a clear, upfront quote after a property inspection, so customers know exactly what they are paying for. There are no hidden fees, and we include any follow-up visits covered by our service guarantee.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in providing targeted solutions for common and challenging pest problems. While we handle a wide range of pests, our expertise is particularly strong in:  Termite Control: Detecting infestations early and applying effective treatments to protect your property.  Bed Bug Treatment: Safe and thorough eradication of bed bugs in homes and businesses.  Rodent Control: Humane and effective methods to remove rats and mice and prevent re-infestation.  Cockroach & Ant Management: Fast-acting solutions to control common household pests.  Our specialisation means we stay up-to-date with the latest techniques, products, and safety practices to deliver reliable, long-lasting results.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have the experience, training, and qualifications to provide safe and effective pest control services.  Experience: I have worked in the pest control industry for several years, handling a wide variety of pests in both residential and commercial properties.  Training: I have received formal training on pest identification, treatment techniques, and safe handling of chemicals.  Licensing & Certification: I am fully licensed and certified to operate in pest control, ensuring compliance with all local regulations.  Skills: I have strong problem-solving skills, attention to detail, and the ability to assess properties accurately to create tailored treatment plans.  Ongoing Learning: I stay up-to-date with the latest pest control technologies, eco-friendly products, and safety practices to deliver the most effective solutions.  This combination of experience, knowledge, and professionalism makes me the right person for the job.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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