Question 1

How did you decide to get into your line of work?

Accepted Answer

My family has been in the timber restoration since 1951. After World War II, my grandfather who was a timber restoration craftsman worked in Italy Florence, restoring the cathedral and other antiques there for many years.  My father also followed in the family line of timber restorations and so did I.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

There was a customer, several years ago who decided to hire a cheap floor tradesman to work on his "GreyBox" timber floor.  After completion, the end result was disasterous.  Insurance company compensated and decided to use their own flooring tradesman, who also failed to finish off the floor. Both, so called, trade professionals, lacked the knowledge of the Hard-to-Work with Greybox timber [hard/oily] and both lacked product knowledge.   Polaco Master Floor Sanding had to pleasure and hard work to restore the timber project, for the third time. End result was happy tears from the customer, a rare sight in any circumstance.

Question 3

What do you like most about your job?

Accepted Answer

The smell and feel of real timber being restored to it's natural form & the Customer's smile of satisfaction after their floor has been restored.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does the business Cross-Sand / level timber? Or only when needed?  Does the business even know what cross sanding is?  How many coats per day?  Is it recommended to use 2 coats in a day?  Does the business Buff / cut back between the coats? In what temperatures can the coating be done safely?  Is the coating safe?   toxic / non-toxic How long will it take? What are the drying times? Does the coating contaminate walls,paint, fabrick?  Does the customer have to move out?  How long Does it take to ventilate?  How long does it take to cure?  Are my kids and pets safe, at floor level?  Does the business have sanding procedures? Steps in sanding?  Does the business only use non-toxic water based coatings?  How long have they been in their trade?  Any commercial work?if so, can I see it?

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We offer “Honest” prices, “Integrity” across all of our services and “Quality” in our Craftsmanship, gained through decades of experience.  We use an integrated system of high performance / dust containing sanding machines, unique Anti-Static abrasives and the use of High Quality, Non-Toxic, Water Based coatings from "BONA".  The result is a healthier non-toxic working environment, a cleaner job site, and beautiful timber floors.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Timber Has it been previously coated Top Nailed? Vs Secret Nailed? Approximate Measurements Needs and expectations of customer any other additional information that might help, no matter how small

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If building or renovating, the start date for sanding and coating of floors is critical particularly in relation to other trades. Carpentry, electrical, plastering, plumbing and glazing must be completed before work on the floor can start Any silicone or silicone based product/s which comes into contact with the floor after sanding but prior to any of the 3 coats will cause rejection of the coating.  Silicone is often found on the footwear of plumbers and glaziers It is recommended that all painting except the final coat on skirting boards be completed.  The final coat can be applied to skirtings after completion of the floor. Carpets should be laid after all floor coating is finished Unless specifically agreed to and quoted for, all furniture should be removed, together with all floor coverings (including staples, tacks, etc.) Gas and electrical appliances are to be disconnected by qualified personnel and removed.  All pilot lights (including hot water system) are to be turned off. Adequate lighting and power to be available Arrangements made for clear and safe access to the site. In many instances arrangements should be made for alternative accommodation, bearing in mind the wet floor areas which cannot be walked on.

Question 8

What makes your pricing competitive?

Accepted Answer

Our pricing structure is not designed to be competative, as majority of similar trades cannot compete with our "Quality" of Craftsmanship & the products that we use.  We DO NOT work on quanity, but ONLY on High Quality  ]If people cannot afford our high quality of Craftsmanship and high quality coating, that's ok It's like those sayings: You get what you pay for & Beggars can't be choosers

Question 9

How do you normally charge for your service?

Accepted Answer

Polaco Master Floor Sanding services are charged per square metre, at the current rate of $35.00 per/sqmt [conditions apply & are subject to change] Additional and other prices fall into our extensive product upgrade and services range.

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