Frequently Asked Questions
Is there a particular aspect of your trade or industry that you specialise in?
We’re an online power company. With us, you know exactly how much electricity you are using and what it costs, as you go. So no nasty bill surprises. Our toolkit helps you control your power usage and our regular discounts help you save money.
It’s all available anytime through your computer, mobile or tablet.
Backed by Meridian Energy, Australasia's largest 100% renewable generator, Powershop is a modern power company that's designed from the ground up with the sole purpose of empowering the consumer and saving them money.
Why should a customer hire you over another service provider?
We are owned by Australasia’s largest 100% renewable generator, Meridian Energy. Our office is based in Melbourne, with our support teams located in both Melbourne and New Zealand. Powershop is Australia’s only electricity retailer to be certified 100% carbon neutral by the Australian Government an
What experience, skills, qualifications or training do you have to make you the right person for the job?
Ranked Australia’s Greenest Power Company, 2015 by Greenpeace, for 2 years running.
"Most Satisfied Customers Electricity Providers Victoria 2015" award by Canstar. Servicerage.com voted Powershop number 1 for customer service. Australia’s first / only 100% certified carbon neutral energy provider
How do you normally charge for your service?
http://www.powershop.com.au/toolkit/ our online toolkit allows you to add power packs, view usage and more details on your energy usage. All online or via our smartphone app.
What are the typical things that you need to know before you can provide a quote to a customer?
To switch electricity providers to Powershop Australia, what you need is;
1. Your payment details (credit card or bank account).
2. A recent electricity bill (optional).
Head here to do so; http://www.powershop.com.au/switch-now/
Switch in 5 minutes! 60 day guarantee.
Are you an insured business and do you guarantee your work?
After sign-up, you have 60 days to let us know if you are not happy. If so, we’ll hook you back up with your old power company and refund any unused power.
What questions do customers commonly ask and how would you answer them?
Switching & Moving
Pricing & fees
Policies & contracts
Powershop the company
The power industry
Find answers here; http://www.powershop.com.au/questions-answered/
Do you have a favourite customer story you would like to share?
"I am absolutely loving the fact that I am in control of my power. It’s been pure bliss knowing where your power is going and how you can manage it over a period of time. Great idea, great outlook. Loving it!"
MINESH LALLA, MOONEE PONDS